Apm Implementation Engineer

7 days ago


Singapore ERP21 PTE LTD Full time

**Summary of Role**

**Duties & Responsibilities**
- Implementation and Configuration:

- Lead the implementation of Cisco APM solutions (AppDynamics).
- Integrate Cisco APM with existing monitoring and management tools.
- Performance Monitoring and Analysis:

- Analyze performance data collected by AppDynamics to identify bottlenecks.
- Perform root cause analysis on outages, and preemptively alert on potential problems.
- Utilize Cisco APM tools to trace transactions, diagnose performance problems, and identify root causes.
- Troubleshooting and Optimization:

- Implement performance improvements and validate their effectiveness.
- Maintenance and Support:

- Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
- Perform regular maintenance and upgrades of Cisco APM solutions.
- Ensure the availability and reliability of the APM infrastructure.
- Provide technical support to users of the APM tools.
- Stay up-to-date on the latest Cisco APM features, best practices, and releases.
- Documentation and Knowledge Sharing:

- Develop and maintain comprehensive documentation for the APM environment.
- Create knowledge base articles and training materials for users.
- Share knowledge and expertise with other team members.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of hands-on working experience in implemention and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environment.
- AppDynamics Certification is highly advantageous.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Ability to document processes and technical solutions clearly and accurately.
- Strong interpersonal and communication skills in cross-functional, fast-paced environments.



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