Receptionist/admin

6 days ago

Singapore JLL Full time

**JLL empowers you to shape a brighter way**.

**Receptionist/Admin**

**Work Dynamics - Integrated Facilities Management**

The **Receptionist/ Admin**will be part of the Workplace Experience team, to drive and increase customer satisfaction, with the team to establish stronger relationships with the customers. As the first point of contact the Receptionist is to create an engaging experience to our customer and their guest. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

**Duties & Responsibilities**

**_Site Management _**
- Manage front desk: greet & attend to visitors/associates, answer phone calls & log all calls. Ensure the reception area is always clean and tidy. Adopt a Clean Desk policy.
- Facilitate courier collection of docs/parcels. Alert recipients to collect received docs/parcels.
- Ensure all meeting rooms are equipped with the required stationery, equipment in working condition, and "ready to use" condition.
- Check mailbox, sort mail and alert recipient for collection.
- Ensure consistency of procedures with established standards and support continuous updating as required.
- Coordinate with stakeholders on the reception of VIP visitors and broadcast visit.
- Set up meeting rooms for events and town halls. Prepare the Guest room for the duration of VIP’s visit.
- Manage stationery, ensure “stationery corners” are tidy and stocks replenished.
- Manage Pantry supplies.
- Record all requests & defects in tracker and create Work Orders (WOs) for follow-ups.
- Check Daily 1st Aid kits stocks and validity. Order stock accordingly.
- Work closely with janitors to ensure site cleanliness.
- Facilitate “Employee Experience”: Display & replenish daily fruit basket, and pastry (pastry days).
- Strong command in spoken & written English.
- Proficient in Microsoft Excel, Word & Ppt.

**_Customer Service / Client Relationships _**
- Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved
- Advantage with Hospitality experience.

**_Team Support _**
- Assist in updating trackers and Emergency Roll Call list.
- Communicate all requests and feedback to Team.
- Assist in ad hoc vendor quotation requests.
- Create & verify WOs when required.
- Ad hoc tasks assigned by FM & Client.

**Location**:
On-site -Singapore

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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