Unified Communications Engineer

20 hours ago

Singapore MAYER BROWN (SINGAPORE) PTE. LTD. Full time

**Accountabilities**
- Providing high quality solutions to integrate the firm’s unified communications services and technologies.
- Keeping current on developments in **unified communications **(technologies, products, practices and trends).

**Responsibilities**
- Evaluating new systems and technologies to increase service levels and reduce costs.
- Contributing to projects to deliver new unified communications services.
- Being a technical escalation contact for users, more junior team members and other teams.
- Contributing to good working relationships between the Unified Communications team and other IT teams.
- Performing preventative maintenance.
- Providing high quality support to users for unified communications services.
- Communication of planned maintenance to other IT teams and users.
- Complying with approved policies and processes defined by other groups.
- Maintaining inventories and complying with licensing agreements.
- Resolving incidents in accordance with Service Level Agreements and escalating where appropriate.
- Preparing high quality documentation.

**Qualifications / Person Specification**:

- Bachelor’s degree in computer science or information systems preferred. Relevant industry experience is acceptable.
- 5 years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
- Knowledge of video conferencing end points, Cisco 8800 series phones.
- Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164.
- Exposure to mobile telephony solutions.
- Understanding of Microsoft Teams Phone.
- Good understanding of the design of global Voice over IP telecommunications infrastructure.
- A history of working in a demanding telecommunications environment is essential. A professional services background is desirable.
- Relevant Cisco Collaboration accreditation is preferred
- Strong oral and written communications skills.
- Able to work under pressure, prioritise tasks and meet strict deadlines.
- Thorough by nature with a keen attention to detail.
- Client focused with the ability to develop good relationships.
- Able to explain complex technical issues to non-technical people.
- Strong analytical, evaluative, and problem-solving abilities.

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