
Ecommerce Operations Executive
1 week ago
PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with over 10 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices. Established in 2009, PPP Coffee is also one of the first to launch a first-of-its-kind open-concept roastery housed in an Art Deco shophouse in the Jalan Besar precincts of Singapore.
As part of our efforts to deliver the coffee experience beyond the café, PPP Coffee is looking for an Ecommerce Operations Executive to be based at our fulfilment centre. In this role, you will be responsible for working together with our ecommerce team to deliver the PPP Coffee to our community in their homes.
**Job description**
- Lead and manage a group of part-time packers
- Ensure that all online orders are packed according to the product and standard operating guidelines
- Pack and fulfil all online orders across all group-owned and marketplace ecommerce platforms
- Monitor inventory across all group-owned and marketplace ecommerce platforms
- Inform the product managers if inventory falls below par level
- Provide feedback and suggest improvements for ecommerce fulfilment operations flow
- Schedule and arrange deliveries with in-house and third party couriers for local deliveries
- Manage returns and exchanges for service recovery
- Provide support for other marketplace platforms, e-commerce operations, and projects when required
- Participate in monthly stock take and submit monthly closing reports
- Assist the Warehouse & Logistics Manager with any other duties as assigned
**Benefits**
- Up to 19 Days Annual Leave + Birthday Leave
- Complimentary monthly movie tickets
- Medical and grooming benefits
- Staff discounts
**Minimum Requirements**
- Experience working in ecommerce or third party party logistics/warehouse management
- Familiarity with Shopify will be preferred
- Experience managing in-house and marketplace ecommerce platforms such as Lazada, Shopee, Fairprice and Amazon
- Proficiency in Microsoft Office suite including Excel, Word and PowerPoint
- Strong communication skill in English language, both written and spoken
- Strong analytical skill with a keen eye for details
- Able to execute work fast independently and in a team
- 5-day work week
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