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Executive, New Business Admin

2 weeks ago

Singapore Income Insurance Limited Full time

**Responsibilities**:

- **Review processes by reducing touchpoints & achieving consistent practices across the lines of business**
a) Study & identify inconsistencies in practices/processes.
b) Propose solutions to reduce inefficiencies & conduct feasibility assessments.
c) Quick wins to be handled via system enhancement, major enhancements to leverage in CRP
d) Ensure revised SOPs & protocols are updated in Ops Guidelines and Working Instructions
Note: To effectively perform 1(a) & (b) above, the incumbent will first be trained to perform and be familiar with the operational processes.
- **Identify process gaps & monitor BAU systemic performance on regular basis to pro-actively detect irregularities & address the issue promptly.**
a) Perform quality assurance checks on data integrations (e.g. flow of data from DSF to back-end system, RPA data input)
b) Conduct sample checks on regular basis to ensure that auto-generation of LOA and/or policy documents and electronic notifications are sent out successfully.
c) Identified gaps are to be managed as per (1c) above.
- **Manage exceptional cases that require manual intervention/approval**
a) Review of cases in CM9 exception reports & working with the respective stakeholders to push through the case to the next stage
b) Assess appeals/requests such as backdating of commencement date
- **Support manager in other adhoc matters such as preparing requirements from requestors (e.g. Auditors, Compliance, etc) & review them with the manager**

**Qualifications**
- At least obtained a Diploma in any field
- 1 to 2 years of Life and Health Processing experience/knowledge preferred
- Good organizational skills and effective time management
- Resourceful, able to work independently as well as in a team
- Strong interpersonal and written communication skills
- Curious & a self-directed learner
- Ability to multi-task with ease
- Meticulous with an eye for detail
- Customer-centricv