Assistant Hod Facilities Services

UWCSEA has a vacancy at its Dover Campus for an Assistant HOD Facilities Services (Environmental Control Coordinator) position.

**Main Responsibilities**
- Develop and implement strategic plans for all soft services, aligning them with overall organizational objectives and long-term sustainability goals.
- Lead, mentor, and develop a high-performing team of soft services, fostering a culture of accountability, continuous learning, and exceptional customer service.
- Oversee vendor selection and performance management for all outsourced soft services, ensuring cost-effectiveness, quality of service delivery, and adherence to ethical and sustainable practices.
- Manage the day-to-day operations of all soft services, ensuring seamless delivery and prompt resolution of issues.
- Implement and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to monitor and evaluate service quality, using insights to drive continuous improvement.
- Oversee housekeeping and cleaning operations, including daily maintenance, specialized cleaning (e.g., carpet care) across all facility areas.
- Manage waste management programs, recycle initiatives, landscaping/horticultural, pest services that comply with environmental standards.
- Manage security operations and systems in collaboration with relevant stakeholders, ensuring a safe and secure environment.
- Provide event management support, coordination of necessary soft services (e.g., additional cleaning, security, waste disposal), and ensuring a smooth experience for internal and external events.
- Manage specific soft services-related projects from initiation to completion, ensuring projects are delivered on time, within budget, and to the required quality standards.
- Conduct annual security drills and tabletop exercise, assist with responding to any fire incident
- Act as the appointed Environmental Control Coordinator (ECC) or directly oversee the ECC team, ensuring all duties and responsibilities as mandated. This includes:

- Drive and implement broader sustainability practices across all soft services, including significant waste reduction targets, energy efficiency in cleaning processes, promotion of eco-friendly products, and advanced recycling initiatives.
- Champion the identification, evaluation, and implementation of suitable technologies to enhance the efficiency, and intelligence of soft services operations. This may include, but is not limited to:

- IoT sensors for occupancy monitoring and smart waste management.
- Predictive maintenance solutions for cleaning and pest control.
- Communicate effectively and transparently on service updates, operational performance, issues, and strategic initiatives.
- Create presentations and reports as required and to undertake any other duties that may be required to meet the demands of the service.

**Person Specifications**
- Minimum Degree Facilities Management, Real Estate Management or a closely related field.
- Environmental Control Coordinator is added advantage
- Minimum 5 years of relevant experience in Facilities
- Proven track record of managing large-scale soft services operations, preferably within a complex corporate, institutional, or mixed-use environment will be added advantage
- Demonstrated experience in managing projects, preferably within a facilities or soft services context
- A collaborative leader with strong communication skills, capable of building consensus and driving positive change across departments.
- A proactive, analytical, and problem-solving mindset with a strong commitment to service excellence and innovation.
- Ability to work effectively under pressure, manage multiple priorities, and adapt to a dynamic environment.
- Excellent leadership skills, interpersonal and organisational skills.
- Proficiency with Microsoft Excel, Word and PowerPoint, databases, a high level of computer literacy

**Applications**

**Job Types**: Full-time, Permanent

Work Location: In person