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Zendesk Application Manager

2 weeks ago

Singapore Applied Value Technologies Full time

**Location**:Singapore - Remote to Hybrid
**About the Role**:
Applied Value Technologies is seeking an **Application Manager** to assist in the delivery of our mission
Our clients are **Fortune 100 technology companies**, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **Enterprise Products team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About you**:
We are looking for someone to:

- Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation
- Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership
- Work with vendor support for escalations
- Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues
- Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project
- Partner with data team to determine how topic trends can be used for wider organizational insights
- Effectively use internal project management tools such as Tasks, Asana
- Proactively reach out for help when blocked on assigned tasks
- Deeply understand functional area data models
**Some stuff you need**:

- Bachelor's degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant professional experience
- Working knowledge of customer service & Customer Support processes
- Hands-on experience integrating customer support platforms to other partner / vendor solutions using APIs.
- In-depth knowledge of Zendesk APIs.
- Experience in developing scalable Zendesk apps on the Zendesk platform leveraging REST APIs
- Web development experience using Java / PHP / C++ / C-Sharp / ASP, HTML, CSS, JavaScript etc.)
- Experience with full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, workflow configuration, and reporting configurations
- Professional fluency in English, both written and verbal required
**Other stuff you should have**:

- RDBMS & SQL knowledge is highly desirable
- Zendesk certification on admin and support modules is highly desirable
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- 3 weeks paid vacation / time off
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health & wellness stipend
- Employee referral bonus program
- Free meals and snacks onsite