Zendesk Application Manager

6 days ago

Singapore Applied Value Technologies Full time

**Location**:Singapore - Remote to Hybrid
**About the Role**:
Applied Value Technologies is seeking an **Application Manager** to assist in the delivery of our mission
Our clients are **Fortune 100 technology companies**, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **Enterprise Products team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About you**:
We are looking for someone to:

- Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation
- Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership
- Work with vendor support for escalations
- Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues
- Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project
- Partner with data team to determine how topic trends can be used for wider organizational insights
- Effectively use internal project management tools such as Tasks, Asana
- Proactively reach out for help when blocked on assigned tasks
- Deeply understand functional area data models
**Some stuff you need**:

- Bachelor's degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant professional experience
- Working knowledge of customer service & Customer Support processes
- Hands-on experience integrating customer support platforms to other partner / vendor solutions using APIs.
- In-depth knowledge of Zendesk APIs.
- Experience in developing scalable Zendesk apps on the Zendesk platform leveraging REST APIs
- Web development experience using Java / PHP / C++ / C-Sharp / ASP, HTML, CSS, JavaScript etc.)
- Experience with full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, workflow configuration, and reporting configurations
- Professional fluency in English, both written and verbal required
**Other stuff you should have**:

- RDBMS & SQL knowledge is highly desirable
- Zendesk certification on admin and support modules is highly desirable
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- 3 weeks paid vacation / time off
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health & wellness stipend
- Employee referral bonus program
- Free meals and snacks onsite

  • Zendesk Application Manager

    2 weeks ago

    Singapore Applied Value Technologies Full time

    **The Role** Applied Value Technologies is seeking an Application Manager to assist in the delivery of our mission Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to...

  • Zendesk Application Manager

    2 weeks ago

    Singapore Applied Value Technologies Full time

    **The Role** Applied Value Technologies is seeking an Application Manager to assist in the delivery of our mission Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to...

  • Zendesk Application Manager

    2 weeks ago

    Singapore Applied Value Technologies Full time

    **About the Role**: Applied Value Technologies is seeking an Application Manager to assist in the delivery of our mission Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned...

  • Zendesk Engineer

    7 days ago

    Singapore Applied Value Technologies Full time

    **Location**:Singapore - Remote to Hybrid **About the Role**: Applied Value Technologies is seeking a **Zendesk Engineer** to assist in the delivery of our mission Our clients are **Fortune 100 technology companies**, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the...

  • Zendesk Engineer

    2 weeks ago

    Singapore Applied Value Technologies Full time

    **About the Role**: Applied Value Technologies is seeking a Zendesk Engineer to assist in the delivery of our mission Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to...

  • Senior Manager, Sales Development

    7 days ago

    Singapore Zendesk Full time

    As a Senior Business Development Manager, you will play a critical role in our sales organisation by recruiting, inspiring, training, and leading a team of Sales & Business Development Representatives to success. You will have a seat at the table with our ASEAN sales leadership and you will help shape the development of our SDR and BDR program as we grow our...

  • Senior Product Manager, Chat

    1 week ago

    Singapore Zendesk Full time

    Zendesk is seeking a Senior Product Manager to work on the messaging product. You will work with a passionate and driven team of engineers, designers, marketers, sales & success experts, customer advocates, and business managers, all collectively focused on delivering an incredible product experience to all of our customers! What do you get to do in this...

  • Senior Engineering Manager

    2 weeks ago

    Singapore Zendesk Full time

    Job Description At Zendesk, we are committed to building software that delivers seamless experiences to our customers. We are on the lookout for a visionary **Senior Engineering Manager** to lead our Agent Workspace Performance & Diagnostics Engineering Team in Singapore. This role is not just about managing a team; it's about steering innovative projects...

  • Regional Marketing Manager, Asia

    7 days ago

    Singapore Zendesk Full time

    **As a critical member of the Zendesk Asia Marketing team, you will report into the Group Manager, Regional Marketing, Asia and work closely with your marketing peers, business development and front line sales managers to deliver programs that meet and exceed customer engagement and pipeline targets.** **Â**: **Key responsibilities**: - Work with the Group...

  • Manager, Sales Development

    1 week ago

    Singapore Zendesk Full time

    Job Description As a Manager of SDR and BDR (Sales Development Representatives, Business Development Representatives), you will play a critical role in our sales organisation by recruiting, inspiring, training, and leading a team of SDR’s & BDR’s to success. You will have a seat at the table with our ASEAN sales leadership and you will help shape the...