Senior Product Manager, Chat

Zendesk is seeking a Senior Product Manager to work on the messaging product. You will work with a passionate and driven team of engineers, designers, marketers, sales & success experts, customer advocates, and business managers, all collectively focused on delivering an incredible product experience to all of our customers

What do you get to do in this role?
- Define and evangelize messaging agent experience on the agent workspace product
- Build the product roadmap & product rollout for various messaging initiatives. To work closely with a variety of customers and cross-functional teams to implement the roadmap by planning and prioritizing objectively
- To drive the adoption of the messaging product, creating a path for existing chat customers to move to messaging product
- Develop a deep understanding of messaging customer’s needs and advocate relentlessly for the best experience on their behalf through market research, experimentation, user testing, and data analysis
- Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in the estimation
- Closely work with designers in identifying problem areas related to product experience and conduct research for identifying unmet needs of the customer

What do you bring to this role?
- proven experience in product management within high-paced environments
- Good problem-solving capabilities, past experience on building customer-facing products with a good understanding of the basic UI/UX design concepts
- Excellent verbal and written communication skills. Enjoy to present and defend your ideas to other key team members
- Basic understanding of SQL or Big Query and should be able to run product usage or adoption analysis on his own
- Strong analytical abilities, understand and segmentation, product adoption and know how to derive insights from large amounts of data

Culture and Perks

We have 100s of engineers in our Singapore office which is home to our highly successful Chat product. You can find us at Marina One West Tower. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.