Senior Software Engineer, Chat Platform

**Job Description**:
Zendesk is looking for a Senior Software Engineer to join the Chat Platform team. The team focuses on delivering the best experience for our largest customers and experimenting with opportunities for accelerated growth. Zendesk’s customer base is growing fast and you will be able to make meaningful contributions to a product that is used by millions of people every day.

We work with a high degree of autonomy and achieves high velocity by combining product managers, and software engineers collaborating together.

What you’ll be doing
- Work on a Chat platform backend serving millions of users daily.
- Guide the team on technical design discussions and propose innovative solutions on backend components.
- Ensure scalability, performance, maintainability, and security of the technical platform in collaboration with SRE teams.
- Work closely with your peers, the Tech Lead, the Engineering Manager, and the Product Manager to provide technical insights and early estimates on upcoming projects.
- Educate other developers through pairing sessions, and code reviews.
- Become a key contributor to better engineering practices across Zendesk.

What you bring to the role
Required:

- You have delivered enterprise-grade software as part of a cloud-based company or business unit.
- Independent, self-motivated, and a good teammate at the same time.
- Good communication skills: able to explain a technical concept in an accurate and understandable way.
- You put the customer first and respect your dedication to deliver.

Preferred:

- Proven experience of developing event-driven microservices using technologies similar to Apache Kafka.
- Experience of distributed services deployed on cloud infrastructure like AWS.
- Hands-on experience with container deployments tools such as Docker and Kubernetes.
- Worked on some personal projects, collaboration with open-source communities, or active learning initiatives to showcase your passion for technology.

Tech Stack
- Java, Python, Javascript
- Redis, Mysql, AWS Aurora
- Apache Kafka
- Docker, Kubernetes

Culture and Perks

We have 300+ staff in our Singapore office which is home to our highly successful Chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them.

Perks include fully-flexible working, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave for all, and more

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Job Description

Zendesk is looking for a Senior Software Engineer to join the Chat Platform team. The team focuses on delivering the best experience for our largest customers and experimenting with opportunities for accelerated growth. Zendesk’s customer base is growing fast and you will be able to make meaningful contributions to a product that is used by millions of people every day.

We work with a high degree of autonomy and achieves high velocity by combining product managers, and software engineers collaborating together.

What you’ll be doing
- Work on a Chat platform backend serving millions of users daily.
- Guide the team on technical design discussions and propose innovative solutions on backend components.
- Ensure scalability, performance, maintainability, and security of the technical platform in collaboration with SRE teams.
- Work closely with your peers, the Tech Lead, the Engineering Manager, and the Product Manager to provide technical insights and early estimates on upcoming projects.
- Educate other developers through pairing sessions, and code reviews.
- Become a key contributor to better engineer