Customer Service Officer
1 week ago
Customer Service Officer (Online Chat)
Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers (Online Chat).
Customer Service Officer (Online Chat)
**Responsibilities**:
- Provide a consistent and appropriate voice for the company through online chat support in a timely manner.
- Communicate politely and timely with customers on their enquiries, requests and/or complaints via online chat and convert chat opportunities into a positive experience.
- Address all applicable chats at first point of contact to avoid repetitive enquiries.
- Provide appropriate assistance and solution to customers on company's products and services according to their need and requirement.
- Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order.
- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.
- Maintain security of customers account information by adhering to the Privacy Act
**Job Requirements**:
- At least Diploma in any discipline with credit in English
- At least 6 months' experience in Sales/Customer Service
- Experience in online chat/ call centre environment will be an advantage
- Possess strong customer service orientation and proven excellent customer service skills with demonstrated ability to interpret customer needs correctly
- Demonstrate creative problem solving and negotiation skills
- Effective interpersonal skills. Able to relate well to people at all levels
- Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
- Fast learner, target-driven, self-motivated, willing to take on challenges and must enjoy a fast-paced and dynamic environment
- Independent and able to work under mínimal supervision.
- Pleasant disposition and warm personality
- Excellent communication skills in the English language, both verbal and written, and a second language.
- Willing to work on rotating shift
JJ Consulting Services
EA Licence No.: 12C6207
**Salary**: $1,368.00 - $3,889.00 per month
**Experience**:
- Customer service: 1 year (preferred)
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