Customer Service Officer

2 weeks ago

Singapore JJ Consulting Services Full time

Customer Service Officer (Online Chat)

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers (Online Chat).

Customer Service Officer (Online Chat)

**Responsibilities**:

- Provide a consistent and appropriate voice for the company through online chat support in a timely manner.
- Communicate politely and timely with customers on their enquiries, requests and/or complaints via online chat and convert chat opportunities into a positive experience.
- Address all applicable chats at first point of contact to avoid repetitive enquiries.
- Provide appropriate assistance and solution to customers on company's products and services according to their need and requirement.
- Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow-up, or process-order.
- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.
- Maintain security of customers account information by adhering to the Privacy Act

**Job Requirements**:

- At least Diploma in any discipline with credit in English
- At least 6 months' experience in Sales/Customer Service
- Experience in online chat/ call centre environment will be an advantage
- Possess strong customer service orientation and proven excellent customer service skills with demonstrated ability to interpret customer needs correctly
- Demonstrate creative problem solving and negotiation skills
- Effective interpersonal skills. Able to relate well to people at all levels
- Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
- Fast learner, target-driven, self-motivated, willing to take on challenges and must enjoy a fast-paced and dynamic environment
- Independent and able to work under mínimal supervision.
- Pleasant disposition and warm personality
- Excellent communication skills in the English language, both verbal and written, and a second language.
- Willing to work on rotating shift
JJ Consulting Services

EA Licence No.: 12C6207

**Salary**: $1,368.00 - $3,889.00 per month

**Experience**:

- Customer service: 1 year (preferred)

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