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Client Servicing Executive
2 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will be focusing on the servicing and maintaining of renewal business for our Enterprise Business. As part of this dynamic role, you will report to the Lead of EBS Renewals and work closely with One Agency to increase and expand the Enterprise Business.
Job Description:
- Able to lead discussion with clients on employee benefits matter including flexible benefits program.
- Able to coordinate and work with internal stakeholders and external vendors to meet client objectives
- Prepare and conduct communication sessions to employees
- Ensure all TAT are met within industry standard
- Develop and implement strategies on upselling new line of covers
- Review and improve existing work processes through automation
- Ability to build strong relationships with client
Who we are looking for:
Competencies & Personal Traits
- Exhibit ability to deliver effective communication and excellent interpersonal skills
- Good presentation and negotiating skills
- Strong analytical skill
- Excellent stakeholder management skills in influencing and persuasion
- Dynamic individual who strives in fast moving environment
- Good in MS PowerPoint and MS Excel
- Flexible benefits program knowledge and experience is an added advantage
Working Experience
- Minimum 2 years of relevant experience with employee benefits environment is preferred
Professional Qualifications
- Possession of CMFAS M5, M9, and HI certifications is preferred
Education
- Degree in Business or related fields of study
