Principal, Claims Process Transformation Analyst

7 days ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR.....

Responsible for supporting specific functional / business areas in terms of information system needs

Roles and Responsibilities
- Produce claims business requirement for new product initiatives, system enhancement of Minor Claims, to work with AOS and IT to implement business processes for BAU processes.
- To participate in discussion with AOS and IT to ensure the requirement are clearly written and conveyed to the respective parties.
- Assist claims transformation projects to improve transaction output accuracy and TAT and staff productivity.
- Assist in managing working relationship with OSS SG Claims and ensure OSS transactions meet agreed SLA in accuracy, comprehensiveness and end to end TAT
- Improve claims handling processes by identifying areas of improvement.
- Advise on staff productivity and transaction efficiency.
- Attend to claims pender review, complaints and appeals as required by HOD.
- To review the User Acceptance Test (UAT) plan and scenarios prepared by AOS team.
- To prepare user training guide on the new products, system enhancement.
- Be the connecting bridge between AOS team, Technology team and business users.

Job Requirements
- Degree in any discipline (preferably in Statistics and Operation Efficiency major)
- Relevant professional studies - e.g. LOMA or insurance related equivalent
- 7 years of experience in managing life and health claims.
- Experience in working or managing offshore service hub of a Life & Health Insurer would be an advantage
- Good knowledge of hospital InPatient and Surgical process, admission and discharge procedure, medical care procedure, cancer care, and imaging procedures, medical record requisition process, bill settlement procedure
- Good supervisory and leadership skill
- Good interpersonal relationship skill as the role involves working closely with other SMEs.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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