Admission Executive

2 weeks ago

Singapore BRIGHTON COLLEGE (SINGAPORE) PTE. LTD. Full time

The Admissions Officer provides a high level of personalised customer service for prospective families in support of the growth of the school.

**Responsibilities**

**Admissions**:

- Help drive improvement in all conversion rates of the customer journey and in particular, lead to enquiry conversion rate and timings
- Provide enrolment and student data as needed
- Ensure data is captured accurately and in a timely manner on all systems
- Assist to book and conduct tours
- Set up and administer CAT tests as needed
- Other duties as directed by the Head of Admissions.
- Support the delivery of a personalised experience (visit or otherwise) for each prospective parent and pupil
- Develop personal rapport with prospective parents and pupils that reflects the Brighton College brand
- Assist the Admissions Manager by gathering as much information on the specific needs, background and profile of each parent and pupil, based on the information provided to tailor each visit
- Support the assessment process for each pupil, working closely with the Academic Leadership Team.
- Responsible for the onboarding and orientation process for each family.
- Support data integrity with accurate records on the CRM and ensure parents' and student documents are up to date
- Liase with agents and ensure that the SOP is followed and gather data for agent reviews, keep track of agent commissions and update as necessary.

**Front Desk**:

- Serves parents/customers by greeting, welcoming, and directing them appropriately.
- Liaises with the school nurse and class teachers as required Communications and Community Relations
- Receives and cares for children who have not been picked up on time, as requested by staff
- Supports requests from teaching staff in liaison with the School Receptionist

**Position Requirements**
- High levels of accuracy and attention to detail
- Excellent written and verbal communication skills
- Native-level written and spoken English. Fluent Mandarin speaker is highly desirable
- Outstanding time management and organisation skills
- Experience of the school admissions process, preferably in a private education space an advantage
- Experience in use of multiple customer database, CRM tools and digital / online platforms
- Experience in working with clients in a multicultural setting
- Passionate about delivering an outstanding customer experience

**Qualifications**
- Degree level qualification preferred
- A minimum of three years sales/customer service experience in a similar or related environment

**SAFEGUARDING AND EQUAL OPPORTUNITIES**

The College is committed to ensuring that the recruitment and selection of staff is conducted in a manner that is systematic, efficient and effective and promotes equality of opportunity.

© Brighton College (Singapore) Pte Ltd

CPE Registration Number: 201904884D

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