Jackpot Executive

2 weeks ago

Singapore Tanglin Club Full time

The Jackpot Executive is responsible for overseeing the day-to-day operations of the Club’s jackpot facilities. The role ensures that all activities are carried out in full compliance with regulatory requirements while maintaining a safe, secure, and enjoyable environment for members. The Jackpot Executive also plays a key role in delivering excellent member service, safeguarding club assets, and upholding the Club’s reputation for responsible gaming practices.

**Key Responsibilities**:
**1. Operations & Compliance**
- Supervise and manage the daily operations of the jackpot room.
- Ensure full compliance with the GRA regulations and other statutory requirements.
- Maintain accurate documentation, including jackpot payouts, machine readings, and daily reconciliation reports.
- Liaise with regulatory authorities and ensure timely submission of required reports and records.
- Implement and promote responsible gaming practices.

**2. Customer Service**
- Provide professional, attentive, and courteous service to all members.
- Assist members with the use of jackpot machines and resolve basic operational issues.
- Manage member queries, feedback, and complaints in a professional manner.
- Create a welcoming environment to enhance member satisfaction and engagement.

**3. Administration & Reporting**
- Monitor daily collections, payouts, and reconciliation of accounts.
- Prepare monthly operational and financial reports for management review.
- Assist with license renewals and maintain all compliance-related documentation.

**4. Maintenance & Safety**
- Monitor the condition and functionality of jackpot machines and coordinate with vendors for servicing and repairs.
- Ensure that the jackpot room is well-maintained, safe, and compliant with health and safety standards.

**5. Teamwork & Collaboration**
- Work closely with other Club departments to support operational needs and events.
- Participate in staff training programs to stay updated on compliance requirements and service excellence.

**Key Requirements**:

- Diploma or equivalent qualification.
- Relevant experience in hospitality, gaming operations, or member-service preferred.
- Strong knowledge of regulatory compliance in jackpot/gaming operations.
- Excellent communication and interpersonal skills.
- Strong organizational, reporting, and problem-solving abilities.
- Willingness to work shifts, weekends, and public holidays.

**Join Our Team and Enjoy Fantastic Benefits**

5-Day Work Week in a convenient town area location
13-Month AWS Bonus to reward your dedication
Performance Bonus for outstanding contributions
Ang Pow Bonus
Retention Bonus to celebrate your long-term commitment
️ Meal Allowance and Split Shift Allowance as added incentives
Career Advancement Opportunities to grow within the company
Comprehensive Insurance & Medical Benefits for your well-being
Employee Referral Fee Benefit to reward you for bringing great talent to our team

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