Monitoring Support Engineer

2 weeks ago

Singapore DXC Technology Full time

**_ Responsibilities: _**
- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.

Change Management/ Implementation:

- Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:
Configuration Management:

- Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:
Quality:

- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:

- Participate in customer and internal projects, including transformation.
- Customer Relationship Management:

- Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:

- Work as part of a team, which may be virtual and/or global.

**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.

**_ Knowledge and Skills: _**
Typical skills include:

- (developing) understanding of technology in direct responsibility.
- (developing) General understanding of related technologies.
- (developing) Customer Service.
- (developing) Project Management.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

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