General Manager

4 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$7,000 - $8,000 Per Month

**Date Posted**

7 hours ago

Additional Details

**Job ID**

2804

**Job Views**

1

Roles & Responsibilities

**Key accountabilities**

**Team Leadership**

The general manager oversees all team members and departments, including customer experience, operations, Core Clinic’s clinic manager and clinic assistant. The general manager will be responsible for:

- Administration and oversight of the Core Collective master planner
- Engaging, motivating and supporting all staff to ensure they hit their KPIs
- Staff management including recruitment and termination of staff
- Performance management
**Operations and customer experience**

The general manager ensures the smooth running of Core Collective i12 Katong’s day-to-day operations and customer experience.
- Definition, development, maintenance and refinement of Core Collective processes and SOPs
- Ensuring the operational requirements support and enhance the brand proposition
- Problem solving and optimisation of processes
- Oversight of master planner and maintaining a 3-6 month plan
- Supporting larger projects, including expansion into other properties and geographies
**Finance**

The general manager will oversee Core Collective i12 Katong’s financial bookkeeping and payroll with support from the Head Office (HQ) team. Other aspects of financial management include:

- Fiscal accounting
- P&L management
- Managing accounts receivable, member invoicing and resolving payment issues with members
- Managing accounts payable including supplier management and purchasing
- Management of cash flow and budgeting
- Financial reporting and projections (monthly to Management Team and BOD)
**Community engagement and relations**

The general manager handles resident and member satisfaction. They are also responsible for driving engagement, retention and new customer acquisition.
- The general manager should be a living example of the ideal community member. They live the brand values and promises (empowerment, betterment, community collaboration, care)
- Resolving all disputes and issues with external parties and members
- Acting as the key spokesperson for Core Collective
- Ensuring quality control of members management and engagement platform
**Business Development, profits and growth**

The general manager is responsible for the profitability and growth of the business. This includes
- Conducting regular reviews and refinements of the cost and revenue drivers optimising performance
- Driving business development and marketing initiative to increase sales to members and residents
- Optimising marketing, sales and BD systems and processes
- Seek out new business development opportunities to increase revenue
- Building strategic partnerships for Core Collective

Tags

general

manager

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