Product Manager, Next Generation Digital Platforms

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi Treasury and Trade Solutions, TTS is one of the largest global businesses within Citi’s Institutional Clients Group. We are the leading provider of integrated cash management and trade solutions for multinational corporations, commercial, financial institutions and the public sector around the world. Based on the foundation of the industry’s largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, TTS continues to lead the way in offering a comprehensive range of digitally-enabled treasury, trade and liquidity management solutions.

Digital Platforms are a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.

Citi’s multi award-winning online banking platforms have been at the forefront of digital innovation and has held the No.1 Rank in the coveted Greenwich Associates Digital Banking Benchmarking Study for the past 15 years consecutively.

This role is to lead the execution of Citi TTS’ vision to build the next generation of digital banking capabilities with modern, agile, scalable, and ultra-intuitive platforms. The Product Manager will champion end-to-end design, delivery and commercialization of UI based platform capabilities for APAC. This role will be responsible to design, deliver and deploy strategic transformations of our digital banking platforms. Individual is expected to be a change agent working in a client obsessed team to build and commercialize market leading digital banking capabilities.

**Key Responsibilities**
- Translate the vision into detailed business requirements and as a product owner, work with engineering team to deliver against the plan, own and prioritize backlogs.
- Work through the complexity of delivering consistent and hyper simplified user experience for Citi’s global network cutting across a multitude of product lines, client segments and user personas.
- Project manage the prioritization of various milestones from the roadmap and any necessary trade offs to deliver a high quality product with fast time to market.
- Develop a multiyear client facing roadmap that showcases to clients how we are solving their problems and pain points.
- Validate prototypes with clients actively. Create a structured feedback loop to capture and address the findings and improve proposition quickly.
- Deliver what would be relevant for clients and will be world-class in the future within a very tight timeline.
- Define metrics for tracking success and leverage data to drive adoption/ identify areas of further improvement.
- Ensure organizational readiness to seamlessly manage the transition across all frontline teams, enabling superior service experience.

**Development Value**
- High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line
- Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region
- Opportunity to lead, support and drive significant transformation in digital platforms for the Bank, enabling value creation for clients.
- Build product design skills in a global, cross-functional and regulated industry
- Develop strategic relationships with clients and other external partners

**Skills and Competencies**
- Minimum 7 years of product management experience in digital banking / digital payments/ ecommerce platforms/ FinTech ecosystem.
- Experience with Design Thinking, UX methodologies, Agile, JIRA, APIs, ERPs in a cloud native environment preferred.
- Demonstrable client obsession, and a passion for superior UX design.
- Experience in rolling out large scale, strategic projects.
- Self-driven individual with ability to work with high level of ambiguity & complexity, in a fast-paced environment.
- Demonstrable ability to think big, creatively and out-of-the-box to solve problems from client’s perspective.
- Ability to translate client needs/ validation feedback into clear requirements and engage in detailed design conversations with engineering teams.
- Strong collaborator with ability to engage, influence and align a multitude of partners & senior stakeholders across regions and globally.
- Demonstrable experience of driving business innovation, leveraging management information, and data analytics to drive results
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- **Job Family Group**:
Product Management and Development
- **Job Family**:
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