Account Servicing Office

We are seeking an Account Servicing Office professional to join our team in the banking industry. As an Account Servicing Office, you will be responsible for managing customer accounts, providing exceptional service, and ensuring a seamless banking experience. Join us and contribute to our success by delivering excellent customer service and maintaining customer satisfaction.

Job Summary:
Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

**Responsibilities**:

- Review account closure documents & process requests from customers, branches, Business Units;
- Review offboarding request from Business Units and ensure that monitoring and follow ups to ensure that all products are closed in Products and Services system.
- Review account name change documents & process requests from customers;
- Verify customer’s signatures via bank records to ensure legitimate of letter closure / account name change instructions
- Prepare rejection letter for incomplete documentations or unclear closure / account name change instructions
- Escalate to BU for customer call-back confirmations for accounts with high balance refunds and/or from high-risk countries
- Understand Company’s closure letter and identify/ensure the details of the mode of preferred payment on balance refund, such as Cashier’s Order, Telegraphic Transfers etc are indicated clearly
- Support Business Units for maintenance instructions (such as waiver/updating credit interest fee, cheque fee, fall below fee, overdraft interest, request chequebook, statement of account etc) by ensuring the relevant Delegation of Authority (DOA), General Ledger (GL) and PC Code are given;
- Process Docusign Ops checker requests to ensure that the correct documentations and authorisation is provided by the client / Business, as designated by COO.
- Process CDD review cases to ensure that the Directors and management are accurately screened, and all the supporting documents are provided in accordance to the latest CDD guidelines as well as FATCA CRS reporting requirements
- Escalate and liaise with the case initiator to complete the CDD review case in a timely manner
- Ensure all requests are processed within the agreed service-level agreement (SLA) and

as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements;
- Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
- Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
- Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
- Ensure SOPs and PRMs are updated;
- Provide support in ad-hoc project, working closely with Regional CAS Ops and assist to conduct LV testing on various systems enhancements; Accept any Ad-hoc duties when assigned

**Requirements**:

- Qualification or experience in related field.
- Experienced in banking and financial sector preferred.
- Proficient in Microsoft Office.

EA License No. 01C4394 - RCB No. 200007268E - Lim Jia Jie EA Registration No. R22108969

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**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R22108969 (Lim Jia Jie)