Associate Technical Support Engineer

3 days ago


Singapore Salesforce Full time

**Job Category **:Customer Success Group

**Job Details**:
**What you'll be doing...**

This role must ramp up quickly in knowledge of Tableau’s Desktop and Server Products, including licensing, activation-related installation specifications/settings, and configuration requirements for optimal product performance. In addition to working with customers, the Technical Support Engineer will routinely collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve issues.

Some of the things you'll be doing include...
- Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment.
- Partner with clients and help them optimize the use of Tableau software by using skill in listening and understanding the customer’s request thoroughly combined with in-depth technical knowledge to assist them in the manner most appropriate. Lead support case resolution efforts for customer cases by using skill in troubleshooting and debugging, identifying root cause, communicating bugs to Sustaining Engineering in a manner that requires little to no additional research on the part of the Engineer. Build strong cross-functional working relationships with Engineering and Product Management.
- Utilize Knowledge Base articles as a resource to solve customer issues, researching the Knowledge Base as a step in the troubleshooting process.
- Mentor Technical Support Specialists in researching, resolving and documenting customer server issues, including bug reports, etc.
- Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate.
- Maintain appropriate case
- and customer-related files and records.
- Prioritize customer cases and company projects effectively, communicating priorities and plans to management.
- Have the ability and desire to work the different shifts required to accommodate the needs of the APAC Region

**Who you are...**
- **Problem Solver. **You are a natural problem solver with a curiosity about technology. Others might describe you as a highly creative, curious technologist, and you have excellent research skills.
- **Communicator. **Excellent verbal and written communication skills. Fluency in Mandarin is preferred.
- **Organized. **You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable.
- **Educated. **You have a Bachelor's degree in a technical or quantitative major or equivalent experience.
- **Detail Oriented. **You have the ability to multi-task and handle frequent interruptions.
- **You are a Recruiter **Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world

LI-JL3

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.



  • Singapore Netpoleon Solutions Singapore Full time

    Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc - a Global Company with trillion-yen revenue. Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in...


  • Singapore SEARCH PERSONNEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesPosition : Technical Sales Support Engineer (Quotation /Proposal /Inside Sales/ Electrical) Location : Joo Seng Road (Nearest MRT: Tai Seng MRT - 13 minute walk) Working hours : 5 days a week - Monday to Friday | 8.30am - 5.30pm Salary (commensurate with experience) : Up to Basic $5700 + AWS Duration : Permanent Industry :...


  • Singapore LOOPME SINGAPORE PTE. LTD. Full time

    **About the role** Technical Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. **Responsibilities** - Identify customer needs and help...


  • Singapore IVXS TECHNOLOGY SG PTE. LTD. Full time

    **Job Description & Requirements** **About the role** Technical Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’...


  • Singapore SUNRISE DOORS INTERNATIONAL PTE LTD Full time

    **Basic Function** - Main tasks involve product designs, costing, production monitoring & procurement - Support Marketing Department to provide customers with technical details & liaise with customers on technical specifications; - Co-ordinate between customers & factory production team on all products’ technical specification **Requirements**: - Minimum...


  • Singapore INNOVAX SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesAbout the CompanyInnovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.We are currently...


  • Singapore AZBIL SINGAPORE PTE. LTD. Full time

    **Position Overview** The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation...


  • Singapore Henderson Scott Full time

    **Technical Support Engineer - APAC / Cyber Security Start-Up Vendor** **Salary**: Paying up to $80k SGD **Location**: Singapore. Hybrid role - you will need to go into the office 2-3 times a week. Exciting opportunity for a support engineer/system engineer to join a pre-IPO cyber security vendor in Singapore. You will work with their customers to...


  • Singapore Cultivar Staffing & Search Full time

    We are looking for a Technical Event Support Associate to join our team at Cultivar Staffing & Search.The ideal candidate will have experience in setting up and maintaining technical equipment for events, as well as providing excellent customer service.Key Responsibilities:Set up and clear venues to support back-to-back meetings and events.Packing /...

  • Technical Engineer

    20 hours ago


    Singapore SINGMAR TECHNICAL PTE. LTD. Full time

    Good understanding of marine machineries. Aleast 7-10 yrs experience as engineer in singapore based ship repair companies. Experience in commercial matters. Preferably holding Class 3 marine Engineer’s certificate. Participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing ship service and...


  • Singapore WHALE CLOUD SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTechnical support engineerResponsibilities: 1. Perform telecom product implementation, functional, interoperability, and acceptance testing (verify the required interfaces using Linux/UNIX/Wi ndows Server h igh level languages). 2. Update and track tests results, issues and associated test frameworks in partnership with development...


  • Singapore VALLEN SINGAPORE PTE. LTD. Full time

    As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving. What will...


  • Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

    **A. Identification** - **Purpose**:To provide on-site and remote technical support to the sales team, including product demonstrations, installations, training, and repairs, across the designated region. **B. Main Missions** - **Technical Sales Support**:Assist sales representatives in identifying and closing sales opportunities. Conduct product...


  • Singapore Vertiv Full time

    **TECHNICAL** - Render Onsite and phone assistance to customers and fellow associates - Support Customer Engineers for technical service issues/problem onsite. - For Maintenance, troubleshooting, Installation, testing, commissioning, troubleshooting and repair - Prepare technical notes, preliminary and final root cause analysis report - Must have a one year...


  • Singapore NETPOLEON SOLUTIONS PTE LTD Full time

    Roles & ResponsibilitiesNetpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company...


  • Singapore NETPOLEON SOLUTIONS PTE LTD Full time

    Roles & ResponsibilitiesNetpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company...


  • Singapore COMPETE SYSTEMS PTE. LTD. Full time

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. To be qualified for this role, you should hold a Diploma/Degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people...


  • Singapore ADVANTEST (SINGAPORE) PTE. LTD. Full time

    **Responsibilities**: - Leads new ATE products/solution introduction and stabilization of the Field Service Delivery team - Leads technical escalation support for Advantest's ATE equipment for critical technical escalations mostly from our Southeast Asian customers. - Collaborates closely with our Global Escalation team as well as R&D to quickly provide...


  • Singapore POLARIS SCIENCE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Vacancy – Technical Support EngineerPolaris Science Pte Ltd is a young dynamic distributor of scientific instruments and laboratory equipment.· We are expanding and is looking for a Technical Support Engineer.We Have· A list of good products to offer to scientists and engineers in the universities and industries.· A...


  • Singapore PROTECFIRE ENGINEERING PTE. LTD. Full time

    Provide all level of technical training, pre-sales technical support, system design and post sales installation, commissioning, on-site training and training for end-users and distributors. - Provide maintenance and servicing/repairing of equipment and systems at site. - Assist sales team to prepare technical specification, CAD schematic drawings, bill of...