Senior Claims Manager

2 weeks ago

Singapore Marsh Full time

**Senior Claims Manager**

**What can you expect?**

This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional insurance operations team of Marsh Singapore. You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

**We will count on you to**:

- Assistant Vice President, reporting into Asia Placement Hub (APH) Claims Team Leader, covering claims on lines of business such as Property, Casualty, Terrorism, Energy, Power, Construction & FinPro.
- Role involves interfacing with clients, placing brokers, retail office colleagues, (re)insurers, claims experts and other parties.
- Role also involves mentoring and guiding more junior team members thereby assisting the Team leader in managing the team.
- Identifies potential policies and coverage for incoming claims, performing independent research to seek validation or clarification where necessary
- Notifies (re)insurers of any new claim in a prompt manner and keeps them fully updated as the claim progresses. This involves the registration of the claim on the system(s), the issuance of PLAs, RLAs, DLAs, debit & credit notes and the collection of both indemnity and expert fees with regular follow up in order to deliver timely collections.
- Handles complex issues pertaining to claims complications, claims processes and/or claims collections, escalating where necessary.
- Provides prompt, clear and accurate advice to clients and other parties on any claims matters
- Coordinates with MMC Finance/Credit Control on claims and/or fee payment reconciliations and ongoing settlements to clients and claims experts
- Maintain physical and/or e-files for all documentation to/from clients, (re)insurers, claims experts, etc., and ensures that all notifications, expert reports and updates are e-filed.

**What you need to have**:

- At least 8 to 10 years claims experience, preferably within a broking environment, with experience in some of the lines of business mentioned above
- Achieved CGI, ACII or equivalent relevant qualification
- Good understanding of (re)insurance policies, contracts/slips and their commercial aspects
- Experience in handling large and complex (re)insurance claims
- Able to multi-task and work well under pressure
- Able to work independently as well as within a team in a fast paced environment

**What makes you stand out?**
- Highly motivated, independent team player with keen eye for accuracy and details.
- Strong communication and written skills in English.
- Understanding of insurance.
- Ability to navigate swiftly in a fast paced environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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