Senior Manager, Claims

Senior Manager, Claims

**Senior Manager, Claims**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Contribute to new business and growth by articulating the value and differentiation of Aon's claims approach and results
- Guide and coach colleagues in the team as required
- Manage and maintain good client and business partner relationships;
- Day to day functions of the role include processing and supervising the notification, subsequent advice, with the objective of fair and expeditious settlement of claims, including:

- Claims assessment and advocacy of claims on behalf of clients,
- Liaise with claims preparation/advocacy and broking teams, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc.) to ensure prompt settlement and payment of complex claims
- Engage and monitor third party providers appointed by clients, underwriters or Aon (e.g., loss adjusters, lawyers, surveyors, engineers etc.)
- Provision of loss analysis/claims report and regular claims review with clients and insurers;
- Support identification of trends in claims for a client or business segment
- Negotiations with clients, insurers, adjusters, and technical consultants
- Any additional duties that may be allocated to you by the Company from time to time

**Skills and experience that will lead to success**
- At least 8 years in General Insurance practice, handling Property & Casualty claims
- Good understanding of the claims management process, legal and regulatory environment, and strong market knowledge
- Analytical skills, Decisiveness, Project management skills
- Coaching & mentoring abilities
- Ability to measure, review and improve claims team performance
- Ability to conduct file reviews and audits, resolve any issues identified and introduce best practice
- Customer and interpersonal skills (active listening, purposeful communication, flexibility)
- Organizational skills, demonstrating the ability to effectively prioritize tasks and meet deadlines.
- Interpersonal skills, enabling seamless collaboration within a team and effective negotiation.
- Strong team player, fostering a cooperative and supportive work environment.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

LI-VY1

2536436

Job ID 72747