Service Associate, Home-based Services

5 days ago

Singapore ST LUKE'S ELDERCARE LTD. Full time

As a Service Associate, you will be responsible for delivering quality frontline customer service, and administrative and operational support to the manager and HOD in ensuring efficient and smooth operations for Home Based Services. You will also be tasked to create a positive experience for all internal and external customers and clients to ensure quality client care experience and satisfaction.

**Responsibilities**:

- Understand and fulfil SLEC’s mission and strategy.
- Manage Client referral and registration process.
- Schedule and reschedule appointments.
- Monitors appointment bookings to ensure efficient visit scheduling which enables maximal utilization of professional staff and resources.
- Cashiering duties and managing outstanding account follow-ups.
- Reconcile monetary transactions.
- Attend and manage feedback and enquiries about service.
- Handle complaints and feedback and perform service recovery.
- Liaise with internal and external stakeholders for the provision or continuation of service. (i.e., Coordination with service partners, Lab dispatches)
- Assist in reporting and analysing service statistics and data.
- Provide administrative assistance to the department or service. (i.e., Data entry, verification, claims submission, licensing renewal, reports, raising procurement requests, etc).
- Assist in identifying problem areas and participate in quality improvement initiatives and projects.
- Anticipate and resolve problems during daily operations.
- Provide appropriate feedback to Manager.
- Ensure policies are adhered to by Clients and caregivers.
- Any other projects that are assigned by the manager.

**Job Requirements**:

- Minimum GCE “N, O, A” level or Diploma.
- At least 2 years of working experience in customer service or health care services.
- Customer service oriented with good frontline, communication, and interpersonal skills.
- Effective written and oral communication skills.
- Ability to speak different local languages and dialects will be advantageous
- Resourceful and proactive.
- Meticulous in handling administrative tasks.
- Strong team player with strong communication, interpersonal and organisational abilities.
- Capable of working independently and under time constraints.

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