
Assistant Customer Service Manager 5111e
1 week ago
**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,000 - $5,000 Per Month**Date Posted**
- 3 hours agoAdditional Details
**Job ID**
- 97253**Job Views**
- 3Roles & Responsibilities
**Assistant Customer Service Manager**
Location: Kallang
5 days, 8.30am - 6.05pm
**Salary**: $3,000 - $5,000
**Responsibilities**:
- Responsible for Customer Service and Administration for the company
- Execution of workflow and organize of both Mattress and Lifestyle's outbound / fleet management
- Integrate Mattress and Lifestyle's manpower to ensure optimal productivity in allocating resources
- Develop and manage the team to achieve set KPIs and Target through delivery of high levels of customer service experience
- Ensure smooth coordination between Lifestyle and mattress warehouse for on time delivery
- Streamline,study and improve customer service and administrative process on both Mattress and Lifestyle.
- Partner with Marketing and Sales to review promotional/ seasonal surge of demand for inbound/ outbound forecast
- Constant review to improve customer service, administrative and productivity and improvement initiatives
- Monitor sales and purchase flow and, ensure timely delivery and track full procurement cycle
- Execute objectives such as Inventory management, cost reduction, and Customer Service
- Train, audit and evaluate the team to ensure the Lifestyle and mattress frameworks and procedures are executed in a systematic manner
- Intergrate Mattress and Lifestyle payment, cheque and cash collection process are streamline and in WMS
- Quality assessment including attending consumer's product feedback/ complaint to determine the failure point complaints, and follow up with the supplier/s;
- Other responsibilities that may be delegated or stipulated by management.
**Job Requirements**:
- Tertiary educated or Diploma in Business (or related discipline)
- Minimum 3 to 5 years in experience in Customer service or Supply Chain
- Knowledge in Warehouse Management System and workflow
- Experience in furniture inventory / installation is an added advantage
Tags
assistant
customer
service
manager
5111e
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