Assistant Customer Service Manager

2 weeks ago

Singapore CAZAJA RESOURCES PTE. LTD. Full time

**Duties and Responsibilities of an Assistant Customer Service Manager**

Assistant customer service managers handle several duties and responsibilities on a daily basis. They are someone who wears multiple hats to ensure their companies don't lose customers.
- They support customer service managers in day-to-day functions and also act like on in their absence
- They manage appointments and meetings for customer service managers and even attend them
- They handle all the internal and external communications of the customer service department
- They coordinate with the human resources department and assist in hiring staff for their department
- They conduct training programs for the support team
- They have to handle all the employees in their department, including assigning of duties, leaves and shifts
- They collect daily reports from the support team and provide feedback
- The assistants have to make all the reports on behalf of the manager
- They provides suggestions to the manager on improving customer service
- They have to address the employees' grievances

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