Officer - Customer Service

SUMMARY OF THE ROLE

The Customer Service Officer is responsible to provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

This position will be reporting to Manager - Customer Service and based in Tuas, Singapore.

Responsibilities:

- Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
- Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
- Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
- Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
- Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction
- Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.
- Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
- Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.
- Handle approved Sales Returns with appropriate information on charges and create credit note when required.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification:
- Bachelor's Degree with minimum 1-2 years of relevant experience- Must be proficient in verbal and written English with a clear, precise and structured manner communications.- Ability to multi-task, prioritize, and manage time effectively- Customer orientation and ability to adapt/respond to different types of characters- Familiarity with CRM systems and practices.

Personal Qualities:
- Acts on own initiative, makes things happen and accepts responsibility for the results- Builds a useful network of contacts and relationships and utilizes it to achieve objectives- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals- Creates a stable and re-assuring work atmosphere; supports and encourages team in difficult times; is firm and reliable- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgment

What we offer- We are a fast-growing paint and coatings company with proven financial success.- Extensive opportunities for professional and personal development, through both on-the-job training and Jotun Academy.- A professional and supportive work environment, focusing on continuous improvement and innovation.- We are a value-driven organization where Loyalty, Care, Respect and Boldness are core to the culture and success of our organization.

POSITION INFORMATION

Company:
Jotun (Singapore) Pte. Ltd.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
14.10.2024

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.

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