Hub Manager

Singapore

**WHAT DOES IT TAKE?**:
The cornerstone of UFIT's success has been the high quality service, atmosphere, and community provided by out Hubs. It is in these hubs that our team is able to demonstrate its excellence, passion, and work ethic in delivering the best version of themselves everyday to our clients. The Hub Manager will be tasked with the job of ensuring high standards are kept with every session we provide, that our clients are setting and achieving goals consistently, their team is happy, engaged and referring to each other, and the business unit is achieving and exceeding their monthly revenue goals.

**DESIRABLE QUALITIES**:

- **A goal-getter**: Setting and achieving goals with our clients is the single most important task any of our team has every day. The Hub manager at each location needs to live and breathe this approach, and be committed to optimising all processes to help our clients achieve their goals.
- **An effective manager** - Able to make the team feel valued, seen and heard, whilst simultaneously ensuring the standards of each and every session delivered remain high.
- **A salesperson** - This individual will be at the front of the majority of customer consultations, introducing them to the full range of UFIT services and business lines, and getting the customer buy-in to invest in a UFIT 6 or 4 week program to help them achieve their goals.

**RESPONSIBILITIES**:
SALES AND OPERATIONS:

- Take the lead on all Health Consults at UFIT one-north
- Lead and manage a team which achieves all revenue forecast goals set for them by the SMT

HUMAN RESOURCES:

- Lead and manage a team to be engaged, happy, and passionate about exceeding their clients expectations every day.
- Coach your team to ensure that the highest quality standards are maintained, particularly around goal setting, results, and integration of clients to the Circle of Care

FACILITY MANGEMENT:

- Ensure the environment, work surfaces, and client facing areas remain clean and tidy throughout the day.
- Organize any needed repairs or facility improvements as and when required. in collaboration with the Facilities Manager.
- RECRUITMENT:

- Provide on-site induction and training for new-hires as required.

BUSINESS DEVELOPMENT:

- Assess opportunities for business growth and discuss with SMT accordingly.
- Engage with current or potential partners & key stakeholders and provide facility tours and meetings as requested by SMT

PERSONAL:

- At all times conduct yourself in a manner befitting an exceptional UFIT employee, characterised by our values of Passion, Work Ethic and Excellence
- Model an excellent professional attitude towards your clients, and lead the cultivation of an integrated team atmosphere at your studio.
- Posses a strong awareness of customer satisfaction

**REQUIREMENTS**:

- Ensure constant focus and attention of the team on setting goals, achieving results, and working with the Circle of Care.
- Team 1-1's and engagement
- Ideas, planning and strategy for future CPD sessions
- Responsibility for the smooth operations o UFIT One North
- Involvement and contribution to weekly leadership meetings

**KEY PERFORMANCE INDICATORS**:

- Achieve the location's monthly revenue targets for all service lines
- Number of clients on 4 or 6 week UFIT Programs
- Retention rates of team members
- Integration rate of members: over 60% utlising one or more sercives in the Circle of Care
- Delivery and reporting of team results and celebrating client milestones (looping in marketing early and often)