Program Assistant

**Duties**:
Coordinates all administrative functions of the office. Ensures functions are accomplished in a complete and accurate manner. Ensures that administrative functions supporting technical program accomplishment are maintained and improved as required. Reviews and distributes incoming mail and processes that portion which can be handled personally.

Reviews outgoing correspondence prepared by others for correctness and maintains document control logs on incoming correspondence and action documents. Maintain ODA and/or flight activities. Independently follows up on work in process by others to ensure timely reply or action. Maintain office files, records and logs showing the status of actions and correspondence. Ensures that files include all required documents and that all documents are signed. Performs files maintenance.

Ensures that requests for action or information are handled with respect and courtesy. Composes correspondence and prepares reports for review and signature by responsible personnel. Reviews documents for signature and coordinate with responsible personnel for conformance with appropriate policy and guidance material.

Responsible for ensuring that Time and Attendance data for all office personnel are properly processed. Coordinate budget within the office. Acts as travel regulation focal point within office. Reviews all travel vouchers, authorization and REGIS for accuracy prior to submission for manager approval. Provides travel reports of current operational travel expenditures. Uses databases and spreadsheets to enter, revise, calculate and retrieve data for reports.

Receives all visitors and telephone calls from the public and other government entities. Answers non-technical questions and refers technical requests to proper specialist.

Provides assistance with electronic communication, and office workload management which may include the review of data submitted to the office/staff for completeness and the preparation of related certificates or approvals. May also provide assistance with the Quality Management System (QMS) including but not limited to QMS metrics, input and routine analysis of data, compliance with QMS procedures, and responses to action requests. Work is reviewed periodically at major stages and at completion, for quality and alignment with the requirements of projects and/or work activities.

Develops mutually rewarding relationships with fellow employees, industry, and stakeholders. All corporate activities will be conducted to the highest ethical and professional standards by communicating effectively, remaining flexible, respecting differing opinions, and exercising patience in challenging situations.

Performs other related duties as assigned.

**Requirements**:
**Conditions of Employment**:

- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Interviews: If the agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.
- Available Specific Duty Locations - Please see additional information section

**Qualifications**:

- Experience performing administrative clerical and support functions in a technical office setting.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

In lieu of providing a KSA narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

**Additional information**:
We may use this vacancy to fill other similar vacant positions.
A one-year probationary period may be required.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the be