Data Center Assistant Operations Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
The overall objective of this role is to support the South Asia Data Center Engineering Manager in managing operations of the JP Morgan Chase services for a cluster of colocation Data Centers. This role will work closely with the 3RD party Data Center Operations and Leadership teams to ensure efficient and effective management all services including but not limited to infrastructure, equipment maintenance, controls and governance to ensure enhance resilience and minimize incidents and downtime.
This position is will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.
The role includes responsibility for the management of the Colocation Data Center’s master services agreement compliance and technical compliance monitoring.
The Data Center Assistant Manager role will be in Singapore, covering operations in SEA & Australia. The role will directly report to JLL South Asia Data Center Engineering Manager.

Colocation Data Center Operations
Assist in overseeing all aspects of the data center’s critical physical infrastructure for JP Morgan Chase.

Ensure that all work performed within the space is done to a high quality and without impact to JPMC through effective change management

Ensure the colocation data center operations are in line with the master services agreement

Ensure the SLA with the client is adhered to by the colocation data center and escalate where required for any breaches or near misses

Assist improvement projects implementation, reaching out to a variety of support teams and stakeholders

Operate as the afterhours on-call Data Center Operations Manager for and on behalf of JPMC. This will include responding to any issues within the data center and managing the investigation, mitigation, and recovery of the issue(s)

Work in partnership with the colocation data center teams and the JPMC team to ensure 100% uptime

Technical point of contact on all data center building services matters

Oversee and report on statutory compliance and compliance to JP Morgan’s global standards.

Initiate change management, submission and manage approvals in the change management system

Assist in carrying out periodic resilience audits, identify gaps and implement recommendations

24/7 on call for incident management

Identify, track and report any deficiencies in data center performance and provide periodic updates to the business on progress

Review and sign off all pre planned maintenance activities within the data center

Work closely with other IT Services teams to understand load forecast impact on data center capacity management

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.