
Motor Claims Recovery Officer
1 week ago
**Position**: Motor Claims Recovery Officer (Backend Support Role)
**Salary**: $2,500 - $3,000
**Location**: West
**Working Hours / Days**: 8.30AM - 6.00PM (Mon - Fri)
**Responsibilities**:
Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
Sort and place physical files/documents based on category and status of each claim at designated area
Update related reports/records for on-time tracking of status.
Submit closed cases to CSCs for secured storage. Assist in such filing where required
Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
Actively initiate/participate to improve such processes when required
Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
**Requirements**:
At least 2 years of working experience handling Motor Insurance
Minimum GCE "O" level.
Independent individual who is able to multi-task in a fast-paced environment
Meticulous, committed and a strong team player.
Koh Hian Khng Nick
Dynamic Human Capital Pte Ltd
**Registration No**: R1769319
**License No**: 12C6253
Not Specified
Minimum of 3 year(s) experience needed for this position
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