Customer Order Management Specialist
7 days ago
Job Description:
**Industry: US MNC Automotive industry**
**Location: Ang Mo Kio**
**Working hours: 830am 530pm (Monday to Friday)**
**Customer Order Management Specialist**
- Meet Customer Requirements (volumes, delivery paperwork, required PCL assessments, Labelling, etc.)
- Process Customer Orders in ERP
- Manage variations and confirm/agree shipment plans with customer
- Identify and React to Abnormalities at Shipping Point and through Plant Delivery
- Support new Launches and system custoffs and setups
- Ensure COM activity is in compliance with the COM specific requirements
- Ensure up to date demand in the ERP system by processing customer orders
- Enure ERP Customer demand is up to date and correct in system. Correct customer SAP scheduling agreements.
- Be familiar with Customers Manuals -> understand customer EDI and labelling process, paperwork, etc.
- Maintain customer orders in ERP system to ensure accuracy.
- Update customer releases for non-EDI in error
- Ensure available long term customer demand is loaded in SAP
- Management of difficult customer shipping requirements
- Manage customer variations and coordinate with Production planning and scheduling the required adjustment to the build plans. If necessary propose alternative shipping plans.
- Follow escalation process for demand variation and potential customer risks
- Coordinate with production planning that part are available as per customer demand
- Raise outbound premium freight request and obtain approval if required.
- Trigger shipments to customer inline with requirements & the agreed shipping plan
- Coordinate shipments: communicate with customer carriers, shipping schedules within customs timings and rules, and documentation needs
- Trigger ERP shipment, provided adequate stock available and inline with customer requirements.
- Confirm / agree shipment plans with customer.
- Ensure Shipments match customer requirements: volume, timing, paperwork, labelling, ASNs.
- Monitor and respond to customer messages and metrics within allowed timings and through customer preferred means of communication.
- Monitoring and continuous improvement for all COM elements.
- Ensure COM specific monitoring files are regularly updated and anomalies managed. E.g. SAP, customer arrears metrics posted on the OMS.
- Ensure continuous improvement of the COM process. Ensure compliance to any COM related completion assessment / O.S.A gaps.
- Ensure compliance with scheduling OS Assessment (COM related section).
- Provide OSA and action plant for improvement as required.
- Support new launches and system custoff and setups
- Support / coordinate Customer related cutoff activities for new launches; New sales orders setup, check EDI setting inside new customer sales orders, stock cutoffs, etc.
- Check that all customer-related setup is done (specific labeling, paperwork, master data, etc)
**Qualifications / Requirements**
- Diploma holders in related field
- Systems (SAP and Excel) skills
- Results-driven and good problem-solving skills
- At least 2 3 years of relevant experience preferred
- Ability to develop good working relationships with manufacturing / lean teams and colleagues
- English and other language skills adapted to the key customer base where possible
**People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.**
**Tel: 6950 9741**
**EA License Number: 02C4944**
**Registration Number: R1106021**
**Posting Personnel: Sherry Yeoh Xianni
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