Customer Service Officer

2 weeks ago

Singapore Rio Tinto Full time

**Customer Service Officer (Metals) | 12-Months Contract**

**Why Explore**
- ** **A challenging opportunity to work in our World Class Aluminium commercial team
- Exposure to global operations, processes and stakeholders
- Gain exposure across our global commercial business
- Based in Singapore, global commercial hub for Rio Tinto

**About the role**

***The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection and reporting process for six aluminium smelters in Australia, New Zealand, Canada and Oman producing approximately 1.5 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a
**Customer Service Officer (Metals)** to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia and New Zealand domestic market.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, banks, port agents, logistics companies, smelters and other internal departments such as logistics and finance to coordinate deliveries and ensure contractual obligations are met while adhering to internal control and compliance at all times.

Reporting to the Team Lead, Customer Service, you will:

- Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.
- Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.
- Develop and maintain effective business relationships internal and external stakeholder including but not limited to Sales, Metal Management, Logistics, Banks, Sales Agents, and Operating Sites as required.
- Full understanding of incoterms, supply chain workflow and payment terms.
- Ensure error-free deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
- Manage the order to cash execution of each contract.
- Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within production, inventory, and logistics team.
- Coordinate and manage customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.
- Raise purchase requisitions for goods and services required by Sales & Marketing, including all stationary / office supplies and provide administrative support to the sales team if required.
- Be able to multitask customer requirements, co-ordination of shipments/ deliveries, pricing, resolving queries and reporting.
- Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.

**About you**

***
**To be successfully considered for this role, you will have**:

- ** **Excellent communication both written and spoken English, additional language advantageous.
- Commitment to always delivering exceptional customer service.
- Manage customer expectations through negotiations and resolving issues.
- Attention to detail.
- Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
- Good Proficient use of Excel and Power BI.
- Able to work collaboratively.
- Exposure to SAP or other similar ERP systems will also be beneficial.
- Able to work on Australian time zone (i.e., 6.30am to 3.30pm).

**What we offer**
- ** **A work environment where safety is always the number one priority
- A position working directly for Rio Tinto
- A competitive base salary reflective of your skills and experience
- Career development to further your technical or leadership ambitions
- Ongoing access to family-friendly health and medical wellbeing support

**Where you will be working**

***Rio Tinto is a global leader in aluminium, one of the world's most widely used metals. Active in the sector for more than 110 years, we operate large-scale, high-quality bauxite mines and alumina refineries; alongside the world's most modern and competitive aluminium smelters portfolio. Our industry leadership includes our benchmark smelting technology and enviable hydropower position, key strengths in today's carbon-constrained world.

**About us**

***
**_As pioneers in mining and metals, we produce materials essential to human progress._**

Our long history is filled with firsts. We’ve developed some of the world’s largest and best quality mines and operations, and our people work in around 35 countries across six continents. Aluminium and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium: our materials make up the world around us. You’ll find then in smartphones, planes, cars, hospitals and throughout your home.

**Creat

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