Customer Service Officer
1 week ago
Customer Service Officer
We are seeking a dedicated and experienced Customer Service Officer to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will provide the excellent service to deliver an exceptional experience to our valued customers.
What you'll be doing
· Supervising and managing customer service in the outlet to ensure high levels of customer satisfaction
· Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement
· Responding to escalated customer enquiries and complaints, working to resolve issues effectively
· Implementing and maintaining customer service policies and procedures to align with company standards
· Identifying opportunities for process improvements and making recommendations to enhance the customer experience
· Providing hands-on support to the customer service team as needed to handle high volume periods
· Generating and analysing customer service reports to identify trends and inform strategic decisions
· Collaborating with other departments to ensure a seamless and integrated customer journey
What we're looking for
· Minimum 2 years' experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry
· Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
· Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences
· Proficient in using customer service software and data analysis tools to track and report on performance metrics
· Familiarity with customer service best practices and a deep understanding of current industry trends
· Passion for providing high-quality customer service and a commitment to continuous improvement
About us De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.
If you are passionate about customer service and eager to make a positive impact, we encourage you to apply for this exciting opportunity.
Tell employers what skills you haveCustomer Service Skills
sales & customer service
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Service Operations
Customer Experience
Interpersonal Skills
Administration
Beauty
Beauty Services
Customer Satisfaction
Beauty Industry
Microsoft Word
Customer Service
Customer Service Excellence
Customer Services
Customer Service Experience
-
Customer Service Officer
2 days ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Service Officer
2 weeks ago
Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full timeIndustry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...
-
Customer Service Officer
3 days ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeMinimum N or O level - Good communication and administrative skills - Previous customer service experience is plus. - Knowledge of Micro-soft Office esp Excel & Word, is a MUST - Knowledge of watch industry/ interest in watches is an advantage. - Attention to details is important, especially during check-in watches. Not Specified
-
Customer Service Officer
1 week ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time**Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...
-
Customer Service Officer
3 days ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time**Duties & Responsibilities** Ø Ø Ensure high standards and excellence in customer service experience for all enquiries. Ø Attend to check-in watches brought in by customers. Ø Process document for check-in and take photographs of check-in watches. Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers. Ø Follow-up...
-
Temp Customer Service Officer
4 days ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...
-
Customer Service Officer
2 weeks ago
Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full timeIn this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...
-
Customer Service Executive
3 days ago
Singapore CIVIL SERVICE CLUB Full timeAbout the PositionWe are seeking a dynamic and results-driven Clubhouse Executive to join our team at CIVIL SERVICE CLUB. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our clubhouse.ResponsibilitiesManage the front office, including check-in and...
-
Part-time Customer Service Officer
1 week ago
Singapore Safra National Service Association Full time**We are hiring Part-Time Customer Service Officer (E1 CSO) across all 6 SAFRA EnergyOne Gyms** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...
-
Customer Service Officer, Front Desk
2 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**PERMANENT JOB!**: **CUSTOMER SERVICE OFFICER, FRONT DESK**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,700.00 - $2,500.00)**: **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...
-
Customer Service Officer, Front Desk
2 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**PERMANENT JOBS!**: **CUSTOMER SERVICE OFFICER, FRONT DESK**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,700.00 - $2,500.00)**: **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...
-
Customer Service Officer, Front Desk
2 weeks ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**PERMANENT JOB!**: **_CUSTOMER SERVICE OFFICER, FRONT DESK -**: SINGAPOREANS/ PRs ONLY **( **Salary - $1,700.00 - $2,500.00) **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...
-
Operations Customer Service Assistant
3 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
customer service manager
3 days ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesDuties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Provides professional customer support with a forthcoming mindset for customers to...
-
Technical Service Officer
3 days ago
Singapore HD Hyundai Global Service Full timeCOMPANY DESCRIPTION HD Hyundai Global Service Singapore Pte Ltd is a member of Hyundai Heavy Industries Group (World No.1 Shipbuilder). We provide marine engine spare parts & technical service for vessels globally. As a unit of the shipbuilding giant Hyundai Heavy Industries, Hyundai Global Service is committed to becoming a trusted and admired company by...
-
Senior Customer Service Ops Assistant
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Officer
2 weeks ago
Singapore ADEMCO (FAR EAST) PTE LTD Full time**Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Upcoming Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to...
-
Customer Service Officer
1 week ago
Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Officer (Call Centre) - 1 Year Contract - SingaporeAre you passionate about customer service and enjoy interacting with people? We're looking for a dedicated Customer Service Officer (Mandarin Speaker) to join our team in Singapore You'll play a critical role in providing first-call resolutions to end-users via calls...
-
Customer Service Officer
7 days ago
Singapore JJ CONSULTING SERVICES Full timeCustomer Service Officer (Office Hours/ Ang Mo Kio) Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. Trainings are provided/ Fresh Graduates Welcome! Job Responsibilities - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to customer...
-
Customer Service Officer
2 weeks ago
Singapore ADEMCO SECURITY PTE LTD Full time**Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Upcoming Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to...