
Service Quality Officer
1 week ago
Job Description & Requirements
ii. Monitor and manage Authority’s contact centre;
iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines (See ANNEX C);
v. Respond to requests from operation divisions for vetting of replies within one working day;
vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;
vii. Implement any other Service improvement initiatives when assigned
**Monday to Friday** - 8.30 AM to 6.00 PM
**Working location**: 1 Cluny Road, Singapore 259569
Job Requirement:
Degree in mass communications, marketing, or related discipline;
(b) At least 3 years’ relevant experience in customer service management, call centre management or quality service management;
Pay: $3,500.00 - $3,800.00 per month
Work Location: In person
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