Service Quality Officer

4 days ago

Singapore Ministry of Defence Singapore Full time

JTC Corporation

Permanent

Closing on 19 Sep 2025

What the role is

Join Our Dynamic Team in Shaping Public Service Excellence
Are you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to enhance public service delivery.
About Our Team:
We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence

What you will be working on

Service Operations Champion
• Drive quality service initiatives with energy and innovation
• Handle MP appeals and public engagement with a solution-focused approach
• Work collaboratively with agency partners to resolve complex cases
• Maintain and enhance Service Level Agreements through creative improvements
Quality Excellence Guardian
• Bring fresh perspectives to service quality monitoring
• Analyse performance metrics to uncover improvement opportunities
• Conduct quality audits with attention to detail
• Propose innovative solutions for service enhancement
Service Inspiration
• Share best practices and inspire frontline officers through positive example
• Contribute creative ideas to elevate service standards
• Craft insightful performance reports that drive positive change
• Help shape forward-thinking quality assurance frameworks

What we are looking for

You Will Fit Right In If You Have:
• A natural problem-solving mindset
• Creative approach to challenges
• Strong collaborative spirit
• Excellent communication skills
• Passion for public service innovation
• Energy to drive positive change
What We Offer:
• A vibrant, supportive team environment
• Space for creativity and innovation
• Opportunities to make meaningful impact
• Culture of continuous learning and growth
Come join our energetic team and be part of our mission to transform public service delivery

About JTC Corporation

Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends.
A government agency under Singapore's Ministry of Trade and Industry, JTC is paving the way forward for Singapore's industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth.
JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.

About your application process

This job is closing on 19 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within JTC Corporation or the wider Public Service.

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