Sine / Spirit Sommelier
1 week ago
A Sommelier must have a vast knowledge of wine, beer, spirits and other beverages to support the Operations Team to provide coaching, training and advises to both customers & employees to deliver first class customer experience.
- He/she will partner the Operations team to actively approaching customers to promote wines / spirits sales as well as train them to have basic wine knowledge in promoting wines / spirits sales.
- Responsible for in-store coaching of the front line staff - create, develop and implement training guidelines for employees
- Develop and motivate Operations team members through capability development:
- Coordinating and conducting tasting days or “wine / spirits of the month” events for internal staff
- Analyse service quality and customer satisfaction for improvements via CAG QSM results and mystery shopping findings
- Track and research beverage trends in the industry and develop strategies utilizing market and consumer trend information
- Identify and establish internal and external stakeholder relationships.
- Review the category selections and provide advice to Operations team to ensure stock optimization
- Manage compliance with customs, food and beverage hygiene policies, procedures, health and safety regulations
- Any other ad-hoc duties as assigned by the Management
- Understand new and old world wine producing countries.
- Understand sparkling, sweet and fortified wines.
- Understand viticulture, vinification and wine packaging.
- Ability to advise customers on wines based on their personal tastes preferences
- Knowledge of different varieties and selections of wines and prices
**Requirements**:
- WSET 3 Certification or related Certification as a sommelier or a degree in hospitality is beneficial.
- Previous experience as a sommelier, wine steward, or in a hospitality role.
- Extensive knowledge of different wines and which regions produce each type
- Knowledge of local vineyards and wineries
- Understanding of the winemaking process
- Good communication skills
- Availability to work during opening hours, including weekends and holiday.
- Customer Service Skills, Wine Pairing, Composition, Wine Sales, Strategy, Wine Tasting, Wine Knowledge, French, Wine
- Knowledge of vineyards and wineries.
- An understanding of the wine making process.
- Multi lingual to provide advice to travelers in Changi Airport
**Benefits**
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 14 days to 18 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage
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