Customer Service Specialist

4 days ago


Remote, Singapore Nanostring Technologies, Inc. Full time

Our Mission is to Map the Universe of Biology.

Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges.

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the

nCounter® Analysis System

, the

GeoMx® Digital Spatial Profiler

(DSP) and the

CosMx Spatial Molecular Imager

(SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure.

Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers. Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr. Leroy Hood.

With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results.

However, NanoString is much more than innovative products. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day and never stop asking “What if?”

Essential Responsibilities:

- .- How we position you for success:
- Comprehensive training with both in-person and remote learnings
- Continual support from our team of experts
- NanoString’s earned reputation as a respected, trusted pioneer of innovative technologies- You would be a great match for this role if you:
- Have excellent organizational skills and an ability to handle multiple tasks
- Possess an ability to interact with internal and external customers at all levels in a highly professional manner.
- Have prior experience in order processing systems using an ERP or CRM system.- Why NanoString?- The technology and the people NanoString is enabling customers to answer previously unsolvable questions with our innovative technologies. We could not accomplish this without the high-quality people who work here, and their commitment to excellence and improving the human condition.



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