Customer Service Specialist

1 week ago

Remote, Singapore Belden Inc. Full time

**Belong. Believe. Be You. Belden.**

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

**Job Summary**:
Customer Service Specialist plays a pivotal role in bridging the customers/sales and the plant to drive customer service excellence. The incumbent is responsible for accurate and timely transactions relating to the order fulfilment (order to bill) process, in line procedures and policies. This position reports directly to the Senior Customer Service Manager and will work from our Singapore office.

**Responsibilities**:

- Sales Order Entry & Order Maintenance- Ensure orders are completely in line with quotation, Special Price Application and Belden Order Policy prior processing in SAP System.
- Process orders via SAP and BPCS timely to meet customer requestdate.
- Ensure accuracy of shippingdocuments for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.
- Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time Delivery
- Recordkeeping
- Update order records/data in systems accurately within the order fulfilment process.
- Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.
- Pricing
- Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval process
- Reporting
- Regular backlog review and overdue backlog clean up to reduce past due ratio.
- Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timeline
- Maintain customer complaints record in Belden systems
- Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timeline
- Other tasks assigned by Supervisor and Manager.

**Required Skills and Experience**
- Education
- Diploma or Degree education with business background is preferred
- Background -Minimum 3 years relevant experience in the field of in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companies
- Competencies
- Familiarity with SAP system or other Enterprise Resource Planning system is an advantage
- Good knowledge of Microsoft Office
- Pro-active, systematic, and strong follow-through
- Excellent communication & problem-solving skills
- Ability to multitask and work in fast-paced environment

**Let’s Write the Next 100 Years Together.**
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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