Customer Success Specialist

3 days ago

Remote, Singapore HOKUAPPS PTE. LTD. Full time

**About HokuApps**:
HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and increase revenues.

We are looking for a Customer Success Specialist who will act as the trusted advisor for our clients by focusing mainly on improving their customer experience and increasing our value proposition for them.

**Responsibilities**:

- Have a good understanding of the company's main line of business and place an emphasis on the upsells that we are offering.
- Collaborating closely with the Sales and other cross-functional teams located locally and globally.
Building a good relationship with existing and new clients and communicating with them on a regular basis.
- Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices, and markets within the customer organization.
- Being able to pitch upsells to existing and new B2B clients of HokuApps.

**Key Success Metrics**:

- Retention of corporate customers.
- App engagement/usage on corporate customer accounts.
- Account Expansion: Upsell additional services and bring HokuApps to more teams, offices, and markets within the customer organization.

**Qualifications**:

- Must have Bachelor's degree in any relevant field are welcome to apply.
- Excellent written and spoken communication skills.
- Excellent problems solving skills, ability to coordinate with both local and global teams.
- Ability to self-start and work in a fast-paced team environment and the ability to work independently.
- Curious, self-motivated and always learning.
- Strong consultative abilities.
- Social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.
- Strong commercial acumen with the ability to identify opportunities for upselling.

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