Fully-remote Customer Service Representative

4 days ago

Remote, Singapore Hachi by Tokyo Full time

**Job Title: Remote Customer Service and Scheduling Coordinator**

**Location**: Remote

**Working Hours**: Daily, 9:00 AM - 6:00 PM

**About Hachi by Tokyo**

Hachi by Tokyo is a thriving dog grooming salon known for its high-quality grooming services and warm, welcoming environment. We pride ourselves on exceptional customer service and seamless communication to ensure the best experience for our clients and their pets.

**Role Overview**

We are looking for a dedicated and proactive Remote Customer Service and Scheduling Coordinator to join our team. In this role, you will be the primary point of contact for customers, ensuring smooth communication and efficient scheduling. You’ll also support our grooming team by coordinating appointments and maintaining clear communication channels.

**Key Responsibilities**
- **Customer Service**:

- Respond promptly to customer inquiries via messages and phone calls.
- Address customer questions, concerns, and feedback in a professional and friendly manner.
- Provide accurate information about grooming services, availability, and pricing.
- **Scheduling and Coordination**:

- Manage and coordinate grooming appointments to optimize team schedules.
- Communicate with the grooming team to ensure all appointments are well-organized.
- Handle rescheduling, cancellations, and waitlist management efficiently.
- **Team Communication**:

- Maintain clear and effective communication with the grooming team regarding daily schedules and updates.
- Relay important customer requests or notes to the team as needed.
- **Administrative Support**:

- Assist with day-to-day tasks related to customer management and scheduling.
- Keep accurate records of appointments, customer interactions, and feedback.

**Key Requirements**
- Proven experience in customer service or scheduling, preferably in a remote setting.
- Strong communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficiency with scheduling tools and communication platforms (e.g., WhatsApp, phone systems).
- Ability to work independently with mínimal supervision.

**Preferred Qualities**
- Friendly, approachable, and customer-oriented demeanor.
- High level of reliability and professionalism.
- Problem-solving skills with a proactive mindset.
- Experience in the pet grooming or service industry is a plus.

**Why Join Us?**
- Be a part of a dynamic and growing team passionate about pets and customer service.
- Flexible remote work environment.
- Opportunity to contribute to an organized and efficient customer experience.

Please drop me a whatsapp at +65 9067 3125 (Andre) for faster response.

Pay: From $600.00 per month

**Benefits**:

- Flexible schedule
- Promotion to permanent employee
- Work from home

Schedule:

- Day shift
- Weekend availability

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Remote

Expected Start Date: 27/02/2025

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