Digital Channels Product Manager, Apac Treasury

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time

The Treasury Services business within BNY Mellon services the payments, liquidity management and trade financing needs of our clients in the US and internationally, assisting them in their efforts to optimize cash flow, ensure adequate liquidity and manage risk - all essential components to their success.

**Responsibilities**:

- Take a lead in defining and delivering the end-to-end online transaction experience for our clients across all Treasury products.
- Support Sales and Relationship Management, RFP teams and Core Product Managers through the commercialization and solutioning process.
- Act like an owner and provide product support while working closely with Implementation and regional Digital Channel Support teams to implement the right support model for new and existing products.
- Support Client Service and Implementations team to address and resolve client issues, ensuring downstream process and systems issues are identified and addressed.
- Be a Product Champion and provide an exceptional level of support when it comes to troubleshooting product issues and fielding and answering product questions.
- As the Digital Channels Product Manager, take a lead role in instituting best practices in delivering better service and operational support for the Digital Channels Solutions that truly delivers a digital experience for clients.
- Interact with clients to better understand their needs and identify opportunities to further improve and enhance existing solutions
- Gather client feedback and competitive market intel to provide regional input and play an active role in advocating for new and enhancements to product capabilities.
- Collaborate with Global Digital Channels Team and Cross product teams to define, document, build and support the end-to-end solution with a keen eye to Client Experience and Design.
- Develop product collateral materials and commercialization plans to support go-to market strategies.
- Review and approve pricing requests for regional channel services. Improve and automate the pricing and billing process for the Digital Channel Solutions.
- Assess and manage risk as product solutions are designed and delivered, pay particular attention to client and country specific requirements, conduct thorough assessment prior to delivering solutions and engage senior stakeholders as needed to gather the required support to deliver region specific needs.

**Qualifications**:

- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- At least 7 years of total work experience preferred.
- Experience in Digital Channels Product Management, operations, client management preferred.
- Understanding of the Treasury Services, Payments and Cash management landscape and trends, knowledge of ISO20022, SWIFT, payment rails RTGS, ACH, Instant payments, etc.
- Experience in agile product development and digital banking
- Familiarity with understanding the full end to end integration experience for the end user and possessing knowledge of the API design principles
- Familiar and comfortable with how to demo an API-first product by being able to make API request, (JSON), make API calls with Postman, and know how to play around in a developer sandbox
- Successful track record of leading large-scale initiatives in a matrix organization, highly collaborative focused on outcomes and client centric

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