Digital Market Management Manager, Treasury

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.

We’re seeking a future team member for the role of Digital Market Manager to join our Treasury Services APAC team. This role is located in Singapore - HYBRID.

In this role, you’ll make an impact in the following ways:

- Position BNYM as Digital Payment provider at external conferences as speaker.
- Interact with clients to better understand their needs and identify opportunities to further improve and enhance existing solutions.
- Gather client feedback and competitive market intel to provide regional input and play an active role in advocating for new and enhancements to product capabilities.
- Take a lead in defining and delivering the end-to-end online transaction experience for our clients across all Treasury products.
- Support Sales and Relationship Management, RFP teams and Core Product Managers through the commercialization and solutioning process.
- Act like an owner and provide product support while working closely with Implementation and regional Digital Channel Support teams to implement the right support model for new and existing products.
- Support Client Service and Implementations team to address and resolve client issues, ensuring downstream process and systems issues are identified and addressed.
- Be a Product Champion and provide an exceptional level of support when it comes to troubleshooting product issues and fielding and answering product questions.
- As the Digital Market Manager, take a lead role in instituting best practices in delivering better service and operational support for the Digital Channels Solutions that truly delivers a digital experience for clients.
- Collaborate with Global Digital Markets Team and Cross product teams to define, document, build and support the end-to-end solution with a keen eye to Client Experience and Design.
- Develop product collateral materials to support go-to market strategies.
- Review and approve pricing requests for regional channel services. Improve and automate the pricing and billing process for the Digital Channel Solutions.
- Assess and manage risk as product solutions are designed and delivered, pay particular attention to client and country specific requirements, conduct thorough assessment prior to delivering solutions and engage senior stakeholders as needed to gather the required support to deliver region specific needs.

To be successful in this role, we’re seeking the following:

- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred
- 10+ years of relevant work experience preferred
- Experience in Digital Channels Product Management, operations, client management preferred
- Understanding of the Treasury Services, Payments and Cash management landscape and trends, knowledge of ISO20022, SWIFT, payment rails RTGS, ACH, Instant payments, etc.
- Experience in agile product development and digital banking
- Familiarity with understanding the full end to end integration experience for the end user and possessing knowledge of the API design principles
- Familiar and comfortable with how to demo an API-first product by being able to make API request, (JSON), make API calls with Postman, and know how to play around in a developer sandbox
- Successful track record of leading large-scale initiatives in a matrix organization, highly collaborative focused on outcomes and client centric

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as