
Customer Success Specialist
2 weeks ago
**Key Responsibilities**
**Client Onboarding & Training**:
**Client Support & Issue Resolution**:
- Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
- Work closely with engineering and product teams to identify recurring issues and drive improvements.
- Provide client reports on robot performance, and key performance matrix.
- Use diagnostics and analytics tools to proactively identify and resolve operational issues.
**Customer Success & Relationship Management**:
- Develop strong relationships with clients, understanding their unique needs and business goals.
- Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
- Collaborate with sales and account management teams to drive customer retention and expansion.
**Site Survey & Deployment Plan**:
- **Conduct Client Site Surveys** - Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.
- **Understand Client Objectives** - Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
- **Address Deployment Concerns** - Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
- **Develop Deployment Plans** - Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.
**Key Qualifications & Skills**
- Bachelor's degree or Diploma in Engineering, Business, or a related field.
- Experience in client success, technical support, or operations, preferably in robotics, automation, or technology-driven environments.
- Strong understanding on robot diagnostics, troubleshooting, and operational support.
- Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to travel occasionally for client visits and training sessions.
**Good to have**
- Tools and platform - Jira, WhatsApp for Business, and other ticketing tools
- Experience with AGVs, AMRs, and robotic systems
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $4,000.00 per month
Work Location: In person
-
Customer Success Specialist
7 days ago
Serangoon, Singapore Kabam Robotics Full time $36,000 - $48,000 per yearKey ResponsibilitiesClient Onboarding & Training:Client Support & Issue Resolution:Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.Work closely with engineering and product teams to identify recurring issues and drive improvements.Provide client reports on robot performance, and key...
-
Branch Manager
7 days ago
Serangoon, Singapore MMC Success Full time $45,000 - $60,000 per year**Responsibilities**: - Manage the Customer Centre (CC) to ensure smooth operation in compliance with banking procedures, guidelines and regulations. - Attend to customer enquiries and make operational decisions within guidelines. - Guide the Customer Service Officers on policies and procedures. - Check and authorize / approve financial transactions...
-
Branch Manager
3 days ago
Serangoon, Singapore MMC Success Pte Ltd Full time**Responsibilities**: - Manage the Customer Centre (CC) to ensure smooth operation in compliance with banking procedures, guidelines and regulations. - Attend to customer enquiries and make operational decisions within guidelines. - Guide the Customer Service Officers on policies and procedures. - Check and authorize / approve financial transactions...
-
Client Success Manager
23 hours ago
Serangoon, Singapore Kabam Robotics Full time**Responsibilities**: **Client Onboarding and Training** - Lead the onboarding process for new clients, ensuring a seamless transition from deployment to active operations. - Develop and deliver training programs for clients and end-users on the effective use of our robotic solutions. - Create and update training materials, including manuals, videos, and...
-
Customer Service Specialist
7 days ago
Serangoon, Singapore Kabam Robotics Full time**Duties and responsibilities** - Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers. - Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure...
-
Customer Service
7 days ago
Serangoon, Singapore International Bearings Full time $4,000 - $6,000 per yearCustomer Service will be responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities. Duties & Responsibilities:Responsible for order processing, quotations, and invoicing Assisting customers with sales inquiries via phone and email Responsible for following up on enquires and closing the...
-
Customer Relationship Specialist Internship
4 days ago
Serangoon, Singapore APOL SINGAPORE PTE LTD Full time**Key Responsibilities** To be knowledgeable in the products and services in order to engage and advise customers professionally. To participate actively in all phases of customer journey in their enquiries, order processing, fulfillment and after sales support. To attend and manage all customer communication channels in both online and offline mode. To...
-
Clinical Application Specialist
7 days ago
Serangoon, Singapore Celecti Pte Ltd Full time $48,000 - $60,000 per year# Convenient working location near Serangoon# Salary up to S$5000/month# 5 Day Work Week, Office hoursThe company, specializing in the provision of products and services in healthcare, materials, and imaging, is currently seeking a candidate to join them as aClinical Application Specialist.Job Responsibilities:Conduct product demonstrations and application...
-
Product Specialist
2 days ago
Serangoon, Singapore Medworx International Pte Ltd Full timeMedwoRx International Singapore (member of SOS Oxygene) is a Global Medical Homecare Provider in Sleep and Respiratory Care. We offer Sleep and Respiratory (diagnostics/therapy) products and services to hospitals, sub - acute facilities, clinics and home healthcare. We are committed to provide high quality patient care to both hospital and home. Position:...
-
ERP Implementation Specialists
1 week ago
Serangoon, Singapore A2000 Solutions Pte Ltd Full timeOur ERP Implementation Specialist provides implementation, user & product training and live-run support to end-users. Through understanding of business processes and functions involved, they guide the users through the various modules of our ERP system. They will interact with users and the management via business studies and discussions, to keep pace with...