
Technical Support Engineer
2 weeks ago
**SUMMARY/SCOPE OF POSITION**:
- Remotely provide support for server and storage equipment located at customer sites.
- Works extensively in the server environment.
**ESSENTIAL FUNCTIONS**:
- Focuses on company's Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
- Supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
- Supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems
- Invest and verify reported product problems in software, firmware, hardware and documentation.
- Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.
**REQUIREMENTS**:
- Bachelor Degree holder
- Experience with multiple types of server and storage hardware such as Discrete servers, Blade servers, Storage Area Networks.
- Experience with Active Directory tools and utilities - VMWare management console.
- Understanding of EMC SAN Storage hardware
**Salary**: $6,000.00 - $6,500.00 per month
**Benefits**:
- Dental insurance
- Employee assistance programme
- Flexible schedule
- Health insurance
- Parental leave
- Professional development
- Work from home
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
**Experience**:
- Technical support: 2 years (required)
- Vmware: 2 years (required)
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