Technical Support Engineer

9 hours ago

Singapore LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD Full time

**Responsibilities**:

- Organize **technical training **on the engine, electrical, hydraulic, batteries, and fleet management system. (Practical and online webinar)
- Preparation for new series of forklifts (software/special tools/training schedule)
- **Training and Development plan **for Field Service Technicians (FST) and team leaders including train the trainer internally with assessment documented
- To **plan and conduct basic technical training **for new FST, and provide evaluation feedback to Customer Service Manager once completed
- Responsible for all training activities related to ESH requirements
- Prepare **training materials **for Internal and External use (PPT and video)
- FSTs and team leader **technical competency assessment**:

- Service team periodic (monthly) **technical meeting **and **knowledge sharing**:

- To **maintain **FSAL, warranty claims, training **, and **I-Action **records
- Assisting FSTs with technical improvement
- Customer **visits **and **supports **for complex technical issues
- Plan and organize site surveys for VNA and heavy equipment installation
- Manage required special tools for all series
- Manage battery business and monitor the technical support level by vendors
- Train and maintain the preventive maintenance service level for all series
- To support Customer Service Engineer (CSE) / Service Coordinator / Business Development Executive for technical issue escalation and to attend on-site meetings with customers when necessary
- To assist the CSE / Service Coordinator in the case of spare parts requirements
- Maintain **technical history records **for complex problems
- To attend monthly **technical meetings **with the regional team and factory
- Manage used, recycle parts, and records
- In charge of module repair and monitoring all technical issues related to the faulty modules

**Job Requirements**
- Min a diploma holder in Engineering
- Min 2 years of relevant experience
- Have strong communication and interpersonal skills
- Willing to travel occasionally
- Willing to work at Loyang Way area

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