Head Bartender/mixologist

1 week ago

Singapore SHAHI FOODS PTE LTD Full time

The Head Bartender/Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

**Primary Responsibilities**

Food & Beverage Service
- Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
- Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
- Supports review simulation processes and update evaluation criteria for a smooth operation. - Interacts with guests and colleagues in a friendly and courteous manner.
- Has extensive knowledge of our food & beverage menus.
- Takes orders and is able to confidently offer different menu options and advice.
- Remembers a guest’s preferences to extend a personalised service.
- Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
- Ability to anticipate a guest’s needs.
- Verifies guest satisfaction with each table during service.
- Serves food and drinks in a timely and efficient manner.
- Makes sure that all products served are accounted for on the final bill before presenting it.
- Clears tables throughout the guest’s experience in accordance with the restaurant's standard operating procedure.
- Delivers all checks and reports to the appropriate place according to established standards.
- Adjusts service to suit guests’ requests and personalises any interaction with them.
- Overseeing Daily Operations and Achieving Targets
- Maintains the quality and consistency of the beverage program and service within the outlet.
- Assists in building a loyal following and return guest database.
- Handles guest complaints and comments competently and swiftly.

Management and Leadership of department/Bar
- Displays cultural affinity and shows empathy to all team members.
- Observes a colleague’s individual performance, grooming and punctuality.
- Assists in recruitment and to induct and train new colleagues.
- Supports project management, including research of equipment, materials, supplies and methods.
- Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
- Ensures grooming and hygiene practices of colleagues are in line with National Environmental Agency standards.
- Checks daily opening and closing duties.
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

At least 2 years of experience in craft cocktail programs. - At least 2-3 years of supervisory experience with similar standing or profile. - In-depth knowledge of classic/international cocktails, spirits and hospitality. - Proficient in Microsoft Office and basic POS management. - Previous relevant bar experience with a similar standing or profile in a supervisory role. - Passionate in beverage and cocktail making. - Strong knowledge of different beverages and techniques. - Possesses good computer skills (incl. Microsoft Excel in a business environment) and shows the ability to learn new programs and systems quickly. Warm, pleasant, friendly and confident, with good interpersonal skills.

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