Customer Operations Specialist

4 days ago

Singapore Agilent Technologies Full time

COMPANY DESCRIPTION

**Location**: 1 Yishun Ave 7, Singapore 768923

DESIGNATION : [Agilent Tech] CUSTOMER OPERATIONS SPECIALIST (KOREAN MARKET) - Instrument Sales

RESPONSIBILITIES
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.
- Coordinate and responsible for end-to-end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfil customer orders in a timely and accurate manner, ensuring orders are align with Agilent’s policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Perform other duties as assigned.

QUALIFICATIONS
- Bachelors or Master or University Degree equivalent education.
- Relevant experience in customer service operations / sales support / administration.
- Excellent communication skills, both written and verbal
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system preferred
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Equipped with business acumen preferred, with customer centric mindset
- Ability to handle multiple projects and still maintain daily responsibilities.
- Excellent phone skills with capability to handle high call volumes.
- Good team player who can cooperate cohesively within the team and with cross functional teams
- Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Ability to work extended shift when necessary, especially on the last few business days of the month.

OTHER INFORMATION
- Medical Benefits
- 60 days of hospitalization leave (inclusive of 14 days of outpatient sick leave)
- 16 days of annual leave (increases depending on your length of service with Agilent - capped at 21 days)
- Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF
- Employee Stock Purchase Plan
- Working Hours: Mon - Fri, 8am - 5pm (follow Korean business hours’ time zone)
- Location: 1 Yishun Avenue 7, Singapore 768923

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