Field Technical Service

APAC Service Manager

**Location**: Singapore
**Employment Type**: Full-time

About the Role

We are seeking a dynamic and experienced **APAC Service Manager** to lead and optimize the performance of our service teams across the **Asia-Pacific region**, based in **Singapore**. This pivotal role offers an exciting opportunity to manage a diverse, multicultural team delivering **field service solutions**, including **alignment services**, **balancing services**, and **condition monitoring services**, across various countries and industries.

As the APAC Service Manager, you will be responsible for team management, service delivery excellence, client relationship development, operational reporting, technical support for both service and sales teams, and continuous improvement initiatives. You will play a critical role in driving operational excellence, fostering innovation, and contributing to the sustained growth and success of our APAC service business.

Key Responsibilities

**Team Leadership**: Manage and supervise service teams across the APAC region, ensuring effective coordination, performance management, and resource allocation.

**Sales Collaboration**: Act as the main service point of contact for the APAC sales teams, understanding business needs and ensuring timely service support.

**Order Execution**: Drive execution of the service backlog, prioritize activities, monitor progress, and ensure quality delivery.

**Daily Operations Management**: Plan, organize, and control team activities, balancing operational efficiency with customer satisfaction.

**Growth Initiatives**: Implement “Performance for Growth” and “Development for Growth” strategies, focusing on team capability building and business development.

**Equipment Management**: Oversee the management, maintenance, and proper use of service equipment across the region.

**Cost and Compliance Management**: Approve overtime, expenses, and ensure consistency with operational planning and budgetary controls.

**CRM Utilization**: Manage service data, monitor team KPIs, and prepare reports via Salesforce and associated systems.

**Culture and Engagement**: Build a productive, collaborative environment with a strong focus on employee engagement and well-being.

**Strategic Contribution**: Actively participate in the strategic planning and growth initiatives for the APAC region.

**Professional Standards**: Promote and maintain the highest levels of professionalism, ethical standards, and compliance with company policies.

About Our Team

As a part of our **APAC service operations**, you will lead a talented team that thrives in an international, innovative environment. Our experienced engineers work on some of the most sophisticated projects and machinery globally, delivering high-quality service solutions to keep our customers' critical assets running reliably.

Joining our team means becoming part of a culture that values knowledge sharing, mutual support, and a passion for delivering exceptional service across borders.

Qualifications and Requirements

**Education**: University degree (Master’s preferred) in Mechanical, Electrical, Electronics, or Power Engineering.

**Experience**: Proven track record in team management, preferably in a field service or industrial services environment.

**Technical Expertise**:
Strong understanding of **condition monitoring**, **vibration analysis**, **reliability engineering**, **alignment**, and **balancing services**.

**Industrial Knowledge**: Familiarity with industrial machinery and plants, including electric motors, pumps, turbines, and mechanical systems.

**Languages**: Fluency in English is essential; additional Asian languages would be a plus.

**Other Requirements**:
Full driving license and valid passport

High flexibility and willingness to travel frequently across APAC countries

Personal Attributes

**Effective Communicator**: Strong verbal and written communication skills across diverse cultural environments.

**Team Builder**: Collaborative and supportive leadership style that promotes trust and cooperation.

**Inspirational Leader**: Motivated, passionate, and capable of driving team success in a competitive market.

**Adaptability**: Comfortable managing multiple priorities and navigating dynamic, changing environments.

**Commitment to Excellence**: Driven by a passion for service quality and customer success.

What We Offer

A chance to lead a high-performing APAC service team focused on regional growth and innovation.

Work in a company renowned for its high-quality solutions that make a real difference to customers worldwide.

Access to comprehensive training, development programs, and continuous learning opportunities.

Be part of a diverse, international team where your ideas and contributions are valued.

Attractive employment conditions, flexibility, and a competitive benefits package.

Career development opportunities within a growing global organization.

**Join us in Singapore** a