Senior / Assistant Manager, Ambulatory Operations - Clinical Service Planning
2 weeks ago
Our client is looking for a dynamic and motivated individual to support the planning and operations of ambulatory and clinical services in a **local hospital**. This role offers the opportunity to work closely with clinical leaders and cross-functional teams in designing new care models and enhancing service delivery.
**Key Responsibilities**:
- Collaborate with Clinical Heads of Department (HODs) and internal/external stakeholders to plan, develop, and implement new care models and services.
- Support and drive operational improvements across inpatient and outpatient clinical programmes.
- Lead and coordinate various aspects of clinical operations, including:
- Project management
- Workflow design and optimisation
- IT/system requirements gathering
- Financial analysis and resource planning
- Data collection, analysis and reporting
- Procurement and budgeting
- Event and logistics management
- Administrative and secretariat support
- Translate and communicate hospital and departmental strategic objectives to ensure alignment across teams.
- Identify improvement opportunities and co-develop strategic initiatives with clinical leaders to address evolving healthcare needs.
- Foster a culture of open communication and interdisciplinary teamwork.
- Monitor and enhance customer service standards to ensure patient satisfaction.
- Ensure services are adequately resourced in line with financial and operational goals.
- Drive continuous improvement and quality assurance initiatives, including service audits.
**Requirements**:
- A basic degree is required; a postgraduate qualification in healthcare administration or a related field will be preferred.
- 3-5 years of experience in the healthcare or service sector is advantageous, but not mandatory.
- Strong communication and interpersonal skills, with the ability to work effectively across teams.
- Organised, analytical, and able to work independently with initiative.
- Comfortable with ambiguity and adaptable to new challenges.
- Embraces change, innovation, and continuous improvement.
- Proficient in SAP, EPIC, and MS Office (Word, Excel, PowerPoint).
**Benefits**:
- Work closely with clinical leadership in a hospital that values innovation and patient-centric care.
- Gain exposure to high-impact projects that shape future healthcare delivery.
- Opportunities for professional development and cross-disciplinary collaboration.
- Be part of a team that encourages learning, growth, and open communication.
**Contract Duration**: Until 31 March 2026 (Open to extension)
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