Customer Success

1 week ago

Singapore Microsoft Full time

In MCAPS Finance, we’re driving shareholder value in 54 subsidiaries & 120 Sales Locations and carry the local accountability for the financials as well as statutory and compliance matters across all Microsoft commercial segments and products. We:

- Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.
- Drive strategic resource allocation and investments through local insights, ensuring optimal returns aligned with our worldwide strategy. Key focus is on New Business and consumption with an industry and workload perspective.
- Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way.
- Empower and inspire our people to lead and be part of high performing impactful teams while providing diverse career opportunities.

The CS&C Finance Manager will be part of the Asean HQ Finance Team He/she is responsible for partnering with the business to drive Support and Consulting Services growth; and with the Customer Success team to drive Azure consumption.

**Responsibilities**:
Prioritization:

- Lead key finance processes (Budget, Forecast, Month Close) related to Unified, Consulting and CSU resourcing.
- Drive standardization and simplification of processes

Partnership:

- Partner within Finance, business leaders and process owners across Asean subsidiaries to provide insights and value-added analysis for the organization such as benchmarking analysis, spend management and resource alocation analysis.
- Drive growth strategy in Consulting and Support focus areas, such as Unified attach and Whitespace opportunities.
- Drive productivity insights for Consulting and Customer Success (CSU) resources.
- Work closely with CSU leaders to accelerate the MACC to ACR motion.
- Support CSU resource allocation to optimize productivity while meeting customer obligations.

Protect:

- Drives the right tone from leadership and ensures strict adherence and understanding of Microsoft policies on risk and compliance. Influences leadership to ensure compliance is a top priority and modelled throughout the organization.
- Drives a compliant culture through actions and decisions to instill trust; advocates, educates, and promotes best practices and new developments. Encourages asking questions and identifying risks to compliance. Champions Microsoft privacy, security, and ethical standards. Advances key compliance initiatives.

**Qualifications**:

- Bachelor’s degree or Master's Degree in business administration, Accounting, Finance, Economics, Data Science, or related field and extensive years of post-graduate financial analysis, accounting, controllership, or finance work experience
- Or equivalent experience

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