Route Advisory Customer Service

1 week ago

Singapore STORMGEO PTE. LTD. Full time

**Route Advisory Customer service
StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energies, utilities, other onshore industries and aviation. Our products and services help clients manage risk, optimize performance, reduce costs and increase revenues, deploying the latest technologies. StormGeo has more than 500 employees in 24 offices across 18 countries. As a participant in the UN Global Compact for Sustainable Ocean Business, StormGeo’s passion for weather and the protection of natural resources motivates us to support our clients in making informed, environmentally responsible business decisions. Since June, 2021, StormGeo has been part of the Alfa Laval Group.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress.

**Excellent opportunity to enter the shipping industry
**Main purpose of the role
Grow and protect existing client and revenue by delivering StormGeo services to meet the client satisfaction, relationship building and solution selling. Processing, monitoring of account activity. Provide support to Sales team and functional department for all aspects of route advisory services and office administration tasks

**Duties and responsibilities**
- Liaise with operations departments and customers to facilitate route advisory service.
- Identify, analyze, and communicate all incidents to appropriate parties and to follow up with corrective action for all matters affecting service quality in a timely manner.
- Support sales team on updating of customer database and handling of sales administrative tasks.
- Ad-hoc duties or project work as assigned by management.

**Key performance measures**
- Timely response & service to requests & assigned tasks by internal & external customers.
- Increase in customer loyalty and amount of referral business.
- Maintain customer contact to ensure high levels of satisfaction & enlarge StormGeo market share.
- Increase revenue by identifying new opportunities and supporting sales team in existing and new customer

**Essential requirements**
- Effective communication at all levels
- Skilled problem-solver
- Good quality and time management
- Good telephone skills.
- Able to understand and present ideas clearly & good listening skills
- Insightful in anticipating problems & needs.
- Perseverant, patient & good attention to details.
- Fluent spoken English

**Desired requirements**
- Knowledge of ship routing principal & science
- Good presentation skills
- Good business writing in English
- Alertness to corporate-wide issues, risks & opportunities
- Outgoing, creative, and energetic personalities
- Team player
- Good negotiation skills
- Mandarin language skills will be a plus.

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